Personal Injury Case Operations Manager

REPORTS TO

Head of Personal Injury & Human Resources

ROLE SUMMARY

At BrainStim, we combine advanced non-invasive neuromodulation with ethical, patient-centered care. BrainStim Centers is seeking a Personal Injury Case Operations Manager to support personal injury matters from the medical side of the organization, with a focus on case evaluation, intake review, and continuous assessment of case health, alongside hands-on operational involvement throughout the patient and case lifecycle.

This position is predominantly remote and must be California-based.

PRIMARY RESPONSIBILITY: CASE EVALUATION & INTAKE REVIEW·

Review prospective personal injury cases for appropriateness, case viability, and overall fit· Identify risk indicators that may impact treatment progression, documentation, billing, or professional relationships· Prioritize cases and follow-up actions based on urgency, complexity, and risk profile· Communicate intake outcomes and next steps clearly with internal teams and referring law firm staff· Maintain accountability for decisions and downstream case flow.

CASE OPERATIONS & PROCESS MANAGEMENT·

Maintain hands-on involvement in the operational flow of PI patient treatment· Monitor case progression from intake through treatment completion· Schedule patients and coordinate care with clinical teams and case managers· Track documentation, authorization status, and treatment adherence· Identify gaps, delays, or breakdowns in process and take appropriate corrective action· Provide consistent reporting on case status and operational metrics to management

COMMUNICATION & COORDINATION·

Serve as a primary point of contact for case-related communication with law firm staff· Maintain warm, professional, and time-sensitive communication with patients, case managers, and internal teams· Navigate difficult or high-pressure conversations with composure and clarity· Explain medical and process-related concepts clearly to non-clinical stakeholders· De-escalate tense situations while maintaining clear expectations and follow-through

DOCUMENTATION, BILLING & LEGAL PROCESS SUPPORT·

Support subpoena, records, and documentation processes related to PI cases· Create invoices and collaborate with internal teams on billing workflows· Ensure records are accurate, complete, and aligned with case requirements· Maintain organized, compliant documentation throughout the case lifecycle

REPORTING & OPERATIONAL INSIGHT·

Monitor trends in case health, documentation quality, and workflow performance· Advise management on operational gaps and optimization opportunities· Support implementation of new processes or operational initiatives as needed

SCOPE & ROLE PARAMETERS·

Functions within established clinical, legal, and operational standards· Exercises evaluative judgment related to case readiness and risk indicators· Does not provide legal advice or clinical care· Does not supervise staff

REQUIRED QUALIFICATIONS·

5–7+ years of experience in personal injury operations, medical-legal coordination, or legal operations· Demonstrated experience managing complex, multi-step case processes· Strong understanding of PI workflows and law firm coordination· Strong analytical skills with measured, consistent attention to detail· Excellent written and verbal communication skills· Ability to manage time-sensitive priorities and competing demands· Proficiency with technology and software, including Excel· Aptitude for understanding medical, neurological, and psychiatric terminology· Self-directed, reliable, and receptive to direction

EDUCATION·

Bachelor’s degree required (Healthcare, legal studies, science, communications, or related fields preferred)WORK ENVIRONMENT· Predominantly remote· Occasional in-office meetings or training in California· Prolonged computer and desk work

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Calabasas, CA 91302