Pet Care Operations Assistant

About Us

Pawsitive Dawg Walking and Pet Sitting is a team based dog walking and pet sitting company serving Waltham and surrounding areas. We provide reliable, high quality care using force free, fear free principles. We are looking for an organized, calm, dependable Pet Care Operations Assistant who can support the day to day admin flow, help move projects forward, and step into the field when we need last minute backup coverage.

The Role

Admin and project support plus occasional dog walking and pet sitting coverage when needed

Key Responsibilities

Daily admin support

0Manage and organize messages and requests

• Flag urgent items and help keep responses on track

• Support scheduling changes and service adjustments as needed

• Maintain tidy, accurate client and pet records

• Prepare simple templates, checklists, and follow up messages

Help with routine internal coordination

• Reminders, task tracking, and handoffs

• Projects and process support

Assist with ongoing projects

• Updating trackers, organizing files, and documenting simple procedures

• Support team communications and follow ups so tasks do not fall through the cracks

Help improve systems over time

• Suggest small, practical upgrades

Field support, backup coverage

• Provide last minute coverage for dog walks or pet sitting visits when needed

• Complete key exchanges, supply runs, or other local errands as required

• Follow all safety protocols and care standards

• Ensure pets are visually accounted for during each visit

• Document visits clearly and professionally so clients and the team stay informed

What Success Looks Like

• Inbox and scheduling support feels calmer and more organized

• Projects move forward consistently, even when things get busy

• Backup coverage is handled smoothly and professionally-Clients receive timely, warm communication and the team feels supported

Qualifications

• Strong organization skills and excellent follow through

• Confident communicator-Clear, friendly, professional writing

• Comfortable learning and using apps and systems (Scheduling software, shared docs, trackers)

• Able to shift priorities quickly and stay calm under pressure

• Live in our service area and within a 15 minute drive to Waltham

• Reliable transportation for local field support and running errands

• Experience with dogs and cats is a plus.

• Professional pet care experience is even better

• Comfortable working independently and making good judgment calls

Physical and Practical Requirements

• Able to walk, sit, and stand for extended periods during coverage visits

• Able to handle leashes and manage dogs safely using force free handling

• Comfortable working outdoors in typical New England weather

Why You'll Like This Role

• Meaningful work that directly supports pets, clients, and a caring team

• Variety in your week. Admin focus with occasional hands on support

• A role that can grow as you do, with opportunities for more responsibility over time