Pharmacy Call Center Technician

About MediVera Compounding Pharmacy™

MediVera Compounding Pharmacy™ is a second-generation family-owned business that cares deeply about its employees. We are dedicated to providing personalized medication solutions to meet the unique needs of our patients. Our culture emphasizes hard work, positive team spirit, and embracing a growth mindset. We have a family-friendly work environment and are proud to offer an unrivaled culture based around our identified core values below. We collaborate closely with healthcare providers to ensure the highest quality and efficacy of our compounded medications. We offer full benefits, generous PTO, tremendous bonus opportunities, and aggressive growth potential.

Job Overview

MediVera Compounding Pharmacy is hiring Pharmacy Technicians/Call Center Representatives to join our growing team! We are a PCAB-accredited pharmacy based in Michigan, specializing in sterile and general compounding. For over 25 years, our pharmacy has built a strong reputation by providing high-quality, personalized care to patients and partnering with healthcare providers across multiple states. As we continue to expand, we are looking for individuals who are eager to make a difference, work hard, and become part of a fun, supportive work environment.

We are committed to fostering a workplace where respect, teamwork, and continuous improvement are valued. Our employees enjoy a competitive compensation package, including generous bonuses, no holiday shifts, comprehensive benefits, and paid time off. At MediVera Compounding Pharmacy, we empower our team members to grow both professionally and personally, creating an atmosphere that values hard work and a positive team spirit.

Job Responsibilities:

• Able to accurately input prescriptions by identifying its elements and collect required patient information while adhering to all state and federal pharmacy regulations including HIPPA.
• Receive inbound and make outbound calls to patients, pharmacists, doctors, and other healthcare providers, ensuring clear and courteous communication.
• Successfully resolve issues in a timely manner while providing exceptional customer service and taking pride in everything you do.
• Work collaboratively with management and the pharmacy team, continuously seeking ways to embrace a growth mindset and improve performance and customer satisfaction.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations, demonstrating respect for all and prioritizing patient trust.
• Assist in identifying opportunities for process improvement and contribute innovative ideas to support a culture of continuous growth and improvement.
• Exhibit positive team spirit by supporting colleagues, promoting a collaborative environment, and contributing to a fun, family-like workplace.
• Proactively communicate any challenges or concerns to management, and take initiative to work your hardest in all tasks assigned.

Attributes & Skills

• Pharmacy technician experience preferred but not required.
• Ability to perform accurate pharmaceutical calculations.
• Available to work 30 - 40 hours per week.
• Ability to learn and work in a fast-paced environment.
• Desire to develop and grow professionally, and work your hardest.
• Strong teamwork skills, working well both independently and in group settings.

This job description reflects our commitment to have respect for all, take pride in everything you do, embrace a growth mindset, work your hardest, and display positive team spirit in all aspects of our organization.

MediVera is different.

Here, you’re not just another employee—you’re part of a team that’s rewriting what pharmacy work can feel like. We’re family-owned, fiercely independent, and unapologetically built around people, not profits.

At MediVera:

• You matter. Your work directly improves lives through personalized medicine—customized solutions designed for each patient, not one-size-fits-all corporate formulas.
• You’re seen. Our leadership isn’t hidden in glass towers—they walk the floor, know your name, and value your input.
• You belong. Our culture is non-negotiable: respect, passion, pride, growth, and teamwork aren’t slogans, they’re how we live.
• You make impact. Every idea, every contribution helps shape how we grow and how we serve patients.

Here, you’re not just filling prescriptions. You’re delivering personalized care. You’re shaping lives. You’re fueling a mission that matters. You’re helping one patient at a time live their best life!

If you’re tired of being a number, tired of stress without meaning, and ready to be part of something real—this is where you belong.