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Pharmacy Cust Svc Technician

Join Our Team as a Pharmacy Customer Service Technician!

Make a difference by helping patients access the care they need through exceptional support and accurate prescription processing. At Leon Medical Centers, we prioritize empathy, precision, and service excellence. If you’re detail-oriented and passionate about helping others, we’d love to have you on our team!

Summary:

Deliver outstanding customer and patient support for pharmacy services, including prescription processing, documentation, and compliance. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Essential Duties:

Customer Support: Handle high-volume inbound/outbound calls for prescription inquiries, refills, shipping issues, and general pharmacy concerns with empathy and accuracy.
Order Processing: Initiate and process prescription requests, perform data entry, and escalate issues requiring pharmacist intervention.
Documentation & Systems: Accurately document interactions in Epic Hyperspace and maintain patient records while navigating multiple systems.
Compliance & Quality: Follow HIPAA and pharmacy regulations, meet performance metrics, and ensure confidentiality and service excellence.

Work Schedule:

Monday – Friday: 11:30 AM – 8:00 PM
Weekends: Rotating coverage (Saturday and Sunday)
Holidays: Coverage for 2 holidays per year, excluding Thanksgiving, Christmas, and New Year’s Day. Holiday assignments are rotated to ensure fairness among team members.

Location: 8600 NW 41st Street Doral, FL 33166

Requirements

Licensure: Active Florida Registered Pharmacy Technician License
Language Skills: Bilingual - fluent in English and Spanish
Certification: Pharmacy Technician Certification Board (PTCB) highly preferred

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