Pharmacy Technician

Position Summary:

Maintain accurate records of patient information with regulatory standards
Identify and source high-cost specialty medications from approved vendors and manufacturers
Monitor and track specialty drug solutions to prevent delays in patient care
Process and manage prescriptions and prior authorizations efficiently
Manage correspondence, including emails and phone inquiries from patients, providers and suppliers
Track and report on medication usage, costs and savings opportunities
Maintain comprehensive documentation of medication sourcing, purchase orders and delivery to patients
Assist in onboarding and training of new pharmacy technicians and staff
Maintain knowledge of current medications sourced through EPLS

Work Environment:

This role operates primarily in an office setting – May require extended periods of sitting, typing and utilizing the phone
Interacting with vendors, providers and patients in a high paced environment utilizing all points of contact (phone, email, text, etc)

Customer Service:

Collaborate with EPLS staff, providers and insurance companies to ensure continuity of care for patients requiring specialty medications
Assist patients with inquiries regarding prescription medications, billing and insurance issues
Facilitate communication amongst healthcare providers and patients
Handle escalated customer issues and provide solutions in a professional and timely manner

Qualifications:

Education: High school diploma (or equivalent) required; Certification as a Pharmacy Technician (CPhT) is required

Skills:

Strong organizational and multitasking abilities
Excellent communication and interpersonal skills to network effectively with vendors, providers and patients
Knowledge of medical terminology, pharmacy regulations, insurance claims/billing and prior authorizations
Proficiency with pharmacy management systems, inventory software and standard office applications ( e.g., Microsoft Office)

Compliance:

Comply with all expected certifications, to include but not limited to HIPAA, CPhT
Ensure all sourcing/procurement activities comply with state, federal and specialty pharmacy regulations

Note: This description outlines general duties and qualifications – Specific tasks may vary depending on organizational needs, workflow changes and employer requirements.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits: