Pharmacy Technician

Job Title: Pharmacy Operations Senior Representative

Location: Remote

Contract Duration : 5 to 6 Months

Work Hours: Monday to Friday | 8:00 AM – 5:00 PM

What You'll Be Doin

gConduct outbound calls to members, pharmacies, and providers regarding prescription medication adherenc
eHelp members obtain prescribed medications and identify barriers to medication complianc
eCollaborate with pharmacists, physicians, and Medicare health plan resources to resolve medication-related issue
sWork in a monitored call queue environment with productivity and quality metric
sHandle member inquiries, complaints, and correspondence while providing excellent customer servic
eResearch and resolve complex issues, document interactions, and track timeline
sMaintain HIPAA compliance and protect member privacy at all time

s
Required Qualificati

onCurrent Pharmacy Technician licen
seAt least 1 year of experience
iRetail Pharmacy,
ORPharmacy Benefit Management (PBM
),Health Plan environme
ntStrong customer service skil
lsAbility to multitask while speaking on the phone and navigating multiple syste
msExcellent communication, organization, active listening, and time management ski
llComfortable working in a fast-paced, metrics-driven environme

nt
Preferred Qualificati