Pharmacy Technician

Job Title: Pharmacy Operations Senior Representative

Location: Remote

Contract Duration : 5 to 6 Months

Work Hours: Monday to Friday | 8:00 AM – 5:00 PM

What You'll Be Doin

• gConduct outbound calls to members, pharmacies, and providers regarding prescription medication adherenc
• eHelp members obtain prescribed medications and identify barriers to medication complianc
• eCollaborate with pharmacists, physicians, and Medicare health plan resources to resolve medication-related issue
• sWork in a monitored call queue environment with productivity and quality metric
• sHandle member inquiries, complaints, and correspondence while providing excellent customer servic
• eResearch and resolve complex issues, document interactions, and track timeline
• sMaintain HIPAA compliance and protect member privacy at all time

s
Required Qualificati

• onCurrent Pharmacy Technician licen
• seAt least 1 year of experience
• iRetail Pharmacy,
• ORPharmacy Benefit Management (PBM
• ),Health Plan environme
• ntStrong customer service skil
• lsAbility to multitask while speaking on the phone and navigating multiple syste
• msExcellent communication, organization, active listening, and time management ski
• llComfortable working in a fast-paced, metrics-driven environme

nt
Preferred Qualificati

• on:Call center experie
• nce2+ years of pharmacy, PBM, or health plan experie
• nceCertified Pharmacy Technician (CPhT) certification through PTCB o

r N