Pharmacy Technician - Customer Service Team (Must reside in GA)

The current available shift is 11:30 AM to 8 PM ET, Monday-Friday, with an occasional Saturday shift required. Training will occur remotely for the first 30 days.

Our Service Team is the primary contact for our members and their healthcare providers. As the core of our business, Service Team members are valued and respected. We strive to ensure they are equipped with the knowledge to assist and deliver exceptional service and education to each member. Member Services team members build strong, lasting relationships with members by understanding their needs and concerns. This team takes the lead in providing an enjoyable experience for every person who contacts CBG via our Service Center.

POSITION RESPONSIBILITIES

• Educate members about their pharmacy benefits
• Use clinical knowledge to review requests for prior authorization
• Resolve issues related to eligibility and pharmacy claims payments
• Engage members as the first point of contact in getting the help they need to resolve issues
• Handle inbound and outbound phone calls to and from members, physicians and pharmacies while maintaining quality standards
• Contribute ideas to improve operational efficiency and member experience
• Shift is 11:30 AM to 8 PM ET, Monday-Friday, with an occasional Saturday shift required.
• Overtime may be available during peak times.

QUALIFICATIONS

• 2+ years Pharm Tech experience OR
• Ability to multitask, prioritize and manage time effectively
• Excellent verbal and written communication skills
• Active listening, conversational speaking skills, with a high degree of empathy
• Proficient in standard office programs (Microsoft Office, google docs, email, etc.)

CBG is fiercely focused on hiring passionate individuals to contribute to our culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you!

We believe that your personality is as important as your experience and qualifications, so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion. CBG is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. CBG supports Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, or veteran status when hiring – under federal, state and local laws.

CBG is a drug-free workplace. All candidates are required to pass a Drug and Background Screen prior to employment.

Benefit Conditions:

• Only full-time employees eligible

Work Remotely

• Yes

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Application Question(s):

• The current available shift is 11:30 AM to 8 PM ET, Monday-Friday, with an occasional Saturday shift required. Are you able to work this shift?

Experience:

• pharmacy technician OR customer service: 2 years (Required)

License/Certification:

• Pharmacy Technician License (Required)

Location:

• Georgia (Required)

Work Location: Remote