Pharmacy Technician, Regulatory Affairs Specialist

Position Summary:

The Pharmacy Technician, Regulatory Affairs Specialist supports MedMinder Pharmacy’s compliance and licensing operations by ensuring adherence to all applicable state and federal regulations. This role is responsible for coordinating regulatory submissions, maintaining accurate compliance records, monitoring regulatory changes, and supporting internal processes that uphold operational excellence and patient safety.

This individual will work closely with the CQI Manager, Pharmacist in Charge and cross-functional teams to manage regulatory timelines, facilitate inspections and audits, and strengthen relationships with regulatory agencies. The Regulatory Affairs Specialist also plays a key role in developing, maintaining, and auditing standard operating procedures (SOPs) to ensure consistent, compliant pharmacy operations across all service lines and states.

• Shift hours: 9am-5pm Eastern Time, Mondays through Fridays

This role is Hybrid – Training will be in person with a requirement to be in office 4 days a week. After the training period, the regular schedule will be 2 days in office and 3 days working from home. Additional in office days also may be required for team meetings or trainings.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Assist in the preparation and submission of regulatory applications and notifications, such as state licenses.
• Maintain accurate records of regulatory submissions and approvals.
• Track and manage regulatory timelines and deadlines.
• Assist the SOP committee with standard operating procedures (SOPs) and best practices.
• Monitor changes in regulatory requirements and assist the Pharmacist in Charge to ensure the pharmacy remains compliant with applicable laws, regulations, and guidelines
• Manage regulatory inspections, audits, and interactions with regulatory agencies.
• Serves as a primary contact to maintain and foster effective relationships with regulatory agencies and experts.
• Assist in the development and implementation of regulatory compliance policies and procedures.
• Conduct regular audits and reviews to assess compliance status.
• Review and analyze regulatory submissions for accuracy and completeness. Respond to regulatory inquiries and requests for information.
• Stay up-to-date on regulatory developments and industry trends to best support MedMinder in taking full advantage of current regulations.
• Conduct research and analysis on regulatory topics as needed.

Additional Duties:

• Provide operational and production support within the pharmacy as needed, including prescription fulfillment, inventory management, billing support, and other pharmacy workflow activities in accordance with company policies and applicable regulations.
• Perform other duties as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have Certified Pharmacy Technician (CPhT) certification from the Pharmacy Technician Certification Board (PTCB) or the National Pharmacy Technician Association (NHA)
• 2+ Years of Experience in a retail or fulfillment pharmacy
• Experience with pharmacy law, regulatory affairs, and compliance in a pharmacy setting
• Must be compassionate, courteous and have excellent interpersonal skills
• Ability to work a flexible schedule maintaining availability during the day, evening and weekend as needed
• Detail oriented and the ability to handle multiple tasks effectively
• Familiarity with Microsoft Office Suite, proficiency with CRM and a desire to learn proprietary software applications
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions
• Responsible for continuing education credits necessary to maintaining licensure

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Physical Requirement for this job include:

• Ability to stand/sit for extended periods
• Manual dexterity to handle small objects: grasp, manipulate, and assemble
• Visual and Auditory Acuity
• Fine Motor Skills

Diversity & Inclusion

At MedMinder, we celebrate the fact that our customers and end users have diverse backgrounds and lived experiences – so we seek to listen to, to understand, to embrace and to represent difference. MedMinder is an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: We are unable to sponsor work visas at this time.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Will you now or in the future require employment visa sponsorship?

Experience:

• Pharmacy: 2 years (Required)

License/Certification:

• Massachusetts Pharmacy Technician License (Required)
• National Certified Pharmacy Technician (PTCB or NHA)? (Required)

Ability to Commute:

• Norwood, MA 02062 (Required)

Work Location: Hybrid remote in Norwood, MA 02062