Phlebotomist

Job Summary

IHDLab is seeking a skilled and customer-oriented Phlebotomist who will not only perform blood draws and specimen collection but also serve as a key liaison between our laboratory and our clients. This role requires strong interpersonal and communication skills to ensure a seamless patient experience while also maintaining positive client relationships and supporting account management functions.

Key Responsibilities
Phlebotomy & Patient Care

• Perform venipuncture, capillary punctures, and specimen collection efficiently and accurately.
• Ensure proper handling, labeling, and transport of specimens to maintain sample integrity.
• Educate patients on procedures, ensuring comfort and confidence throughout the process.
• Adhere to all health and safety regulations, infection control, and HIPAA guidelines.

Client & Account Management Support

• Serve as a point of contact for partner clinics, physician offices, and other healthcare providers.
• Ensure client satisfaction by resolving concerns, providing updates, and facilitating smooth communication.
• Monitor account activity, including volume commitments and client-specific needs.
• Work closely with the business development and operations teams to ensure service excellence.
• Assist with client onboarding and training on proper specimen collection and submission protocols.

Administrative & Operational Duties

• Maintain accurate patient and client records, ensuring timely documentation.
• Track inventory and coordinate supply orders to ensure proper availability of collection kits.
• Support quality control processes by identifying and escalating issues as needed.
• Provide feedback on workflow improvements to enhance both patient and client experiences.

Required Qualifications

• Certification in Phlebotomy (CPT, RPT, or equivalent) required.
• Minimum 2+ years of phlebotomy experience in a clinical or laboratory setting.
• Strong knowledge of specimen handling, processing, and safety protocols.
• Customer Service

Preferred Qualifications

• Experience in Customer Service
• Background in working with diagnostic laboratories, physician offices, or mobile phlebotomy services.
• Knowledge of insurance processes, billing, and reimbursement for lab services.

Soft Skills & Competencies

• Strong interpersonal skills – Ability to build trust and rapport with both patients and clients.
• Excellent communication – Clear and professional in verbal and written interactions.
• Customer service mindset – Dedicated to ensuring positive patient and client experiences.
• Problem-solving ability – Proactively addresses concerns and escalates issues as needed.
• Time management – Balances multiple priorities efficiently while maintaining attention to detail.
• Collaboration & teamwork – Works well with internal teams, physicians, and external partners.
• Adaptability – Able to handle fast-paced environments and shifting client needs.

Compensation & Benefits

• Competitive salary based on experience with Bonus potential
• Healthcare, dental, and vision benefits.
• Bonuses
• Opportunities for professional growth and advancement.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Experience:

• Phlebotomy: 3 years (Required)

License/Certification:

• Certified Phlebotomy Technician (Required)

Work Location: In person