Phlebotomy CPT-1 & Clerical Support/Full Time /Part Time

BioCorp Clinical Laboratory is seeking dedicated, compassionate, and detail-oriented Full-Time and Part-Time Phlebotomists / Patient Service Center (PSC) Coordinators to join our growing team. This hybrid position combines clinical phlebotomy responsibilities with front office, administrative, and patient service duties in a fast-paced physician office and laboratory environment.

The ideal candidate is dependable, self-motivated, and thrives in a busy setting while maintaining exceptional patient care, accuracy, and professionalism. This individual will serve as the face of BioCorp Clinical Laboratory by providing outstanding customer service to patients, physicians, and healthcare partners while ensuring laboratory operations run efficiently and in compliance with all applicable federal, state, and company regulations.

Schedule

Employment Type

• Full-Time or Part-Time
• Monday through Friday
• Day Shift (Hours vary depending on office assignment and business needs)
• Additional weekday, evening, or Saturday hours may be available based on operational needs.
• Occasional overtime (for full-time employees) and travel to other Patient Service Centers (PSCs) may be required.

Position Qualifications

Applicants must possess:

• Current California Certified Phlebotomy Technician I (CPT-I) License
• Valid California Driver's License with reliable transportation and current automobile insurance
• High School Diploma or GED
• Minimum of one (1) to two (2) years of recent phlebotomy experience preferred
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism

Preferred Qualifications

• Experience working in a physician office, outpatient laboratory, hospital, or Patient Service Center
• Experience processing laboratory specimens
• Knowledge of Laboratory Information Systems (LIS) and Electronic Medical Records (EMR)
• Experience with insurance verification and laboratory requisitions
• Bilingual (English/Spanish) preferred but not required

Required Clinical Knowledge

The successful candidate should demonstrate competency in:

• Proper patient identification procedures
• Venipuncture and capillary collection techniques
• CLSI Order of Draw standards
• Specimen processing, centrifugation, storage, packaging, and transport
• Laboratory requisition review and verification
• Verification of patient demographics, physician information, diagnosis codes, insurance information, and laboratory test orders
• Infection prevention and exposure control procedures
• OSHA, HIPAA, CLIA, California Department of Public Health, and company compliance standards
• Proper use of Personal Protective Equipment (PPE)
• Recognition and management of patient emergencies including syncope and adverse reactions during specimen collection

Phlebotomy Skills

Candidates should have experience collecting specimens from:

• Adult patients
• Pediatric patients
• Geriatric patients
• Bariatric patients
• Oncology patients
• Diabetic patients
• Patients receiving anticoagulant therapy

Must demonstrate competency using:

• 21G and 22G Straight Needles
• 21G and 23G Butterfly Needles
• Venipuncture of both antecubital veins and hand veins

Essential Job ResponsibilitiesClinical Responsibilities

• Perform safe, accurate, and efficient venipuncture and capillary blood collections.
• Verify patient identity using BioCorp Clinical Laboratory's patient identification procedures.
• Review laboratory requisitions for completeness and accuracy.
• Properly label, process, centrifuge, package, and prepare specimens for transport.
• Maintain specimen integrity according to laboratory requirements and stability guidelines.
• Operate laboratory equipment, including centrifuges, barcode printers, and specimen processing equipment.
• Dispose of biohazardous materials according to OSHA regulations.
• Maintain a clean, organized, and safe work environment.
• Respond appropriately to patient emergencies following established protocols.

Front Office & Administrative Responsibilities

• Open and close the Patient Service Center according to scheduled business hours.
• Answer incoming telephone calls professionally and courteously.
• Return voicemail messages promptly.
• Schedule patient appointments accurately.
• Respond to emails professionally using proper grammar and communication.
• Maintain accurate patient records and documentation.
• Complete daily logs, inventory logs, and monthly activity reports.
• Monitor office inventory and order supplies as needed.
• Rotate inventory and monitor product expiration dates.

Customer Service Responsibilities

• Deliver exceptional patient care during every interaction.
• Provide professional assistance to physicians, medical assistants, office staff, and patients.
• Answer patient questions within the scope of practice.
• Maintain excellent communication with provider offices.
• Represent BioCorp Clinical Laboratory professionally at all times.
• Build positive working relationships with physician offices, clients, and healthcare partners.

Computer & Technical Skills

Employees should possess basic working knowledge of:

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Google Chrome
• Google Docs
• Google Sheets
• Email platforms
• PDF software
• Internet navigation
• Printing, scanning, copying, and faxing documents
• Basic printer troubleshooting, including toner replacement, drum replacement, Wi-Fi setup, scanner functionality, and routine office equipment maintenance

Training will be provided for BioCorp Clinical Laboratory's software, laboratory systems, and operational procedures.

Professional Expectations

Employees are expected to:

• Demonstrate exceptional attention to detail.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Report incidents, specimen errors, safety concerns, or operational issues immediately.
• Exercise sound judgment, professionalism, and accountability.
• Maintain a positive attitude and strong work ethic.
• Work effectively both independently and as part of a team.
• Adapt to changing priorities and workload.
• Demonstrate leadership qualities and support fellow team members.
• Uphold BioCorp Clinical Laboratory's standards of integrity, professionalism, quality, and patient care.

Physical Requirements

The employee must be able to:

• Stand and walk for extended periods.
• Frequently bend, reach, and stoop.
• Lift and carry up to 50 pounds.
• Perform repetitive hand movements.
• Maintain the manual dexterity required for venipuncture procedures.

Additional Responsibilities

Employees may be required to:

• Work overtime when business needs require (primarily full-time positions).
• Cover additional Patient Service Centers throughout the region.
• Travel between BioCorp Clinical Laboratory locations.
• Assist with laboratory courier duties when necessary.
• Participate in new hire training, annual competencies, continuing education, and company meetings.
• Perform additional duties assigned by management to support laboratory operations and patient care.

Why Join BioCorp Clinical Laboratory?

At BioCorp Clinical Laboratory, our employees are the foundation of our success. We are committed to delivering exceptional patient care while fostering a professional, respectful, and supportive workplace. We invest in our employees through comprehensive training, career advancement opportunities, and a culture built on teamwork, accountability, integrity, and excellence.

Whether you are seeking a full-time career or a flexible part-time opportunity, BioCorp Clinical Laboratory offers a collaborative environment where your skills and dedication make a meaningful difference in the lives of our patients every day.

If you are passionate about patient care and want to grow with an expanding clinical laboratory, we encourage you to apply today.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to pick up over time and rotate 1-2 Saturday per month if needed?

Education:

• High school or equivalent (Preferred)

Experience:

• Phlebotomy: 1 year (Required)
• Customer Service: 1 year (Required)

License/Certification:

• Certified Phlebotomy Technician (Required)

Work Location: In person