Physical Therapist Patient Accounts Representative

Physical Therapy Patient Accounts Representative

Location: Mountain Valley Orthopedics in East Stroudsburg, Pennsylvania

Do you thrive in a dynamic healthcare environment? Are you passionate about patient care and organized in your work? Mountain Valley Orthopedics is seeking a Physical Therapy Patient Accounts Representative to join our exceptional team. If you value professionalism, accuracy, and top-tier customer service, we want to hear from you!

About the Role

As a Physical Therapy Patient Accounts Representative, you will be the face of our physical therapy department—welcoming patients, managing financial transactions, verifying insurance, maintaining accurate electronic records, and ensuring a seamless experience from check-in to check-out.

Key Responsibilities

• Greet and register patients, collect co-pays, and manage account balances
• Verify insurance coverage and obtain authorizations
• Schedule appointments and prepare patient charts
• Monitor physical therapy accounts receivable, post payments, and reconcile end-of-day reports
• Answer phones, direct calls, and handle billing inquiries
• Assist with EMG and MRI check-ins, scanning documents, and ensuring clean, efficient clinical spaces
• Ensure compliance with HIPAA/OSHA regulations
• Handle multi-tasked duties with accuracy and professionalism

Required:

• High School Diploma or GED
• Strong ethical standards and discretion (HIPAA-compliant)
• Excellent computer skills and attention to detail
• Professional demeanor, punctuality, and dependability

Preferred:

• 1–2 years of experience in a medical or physical therapy office
• Knowledge of EMRs, insurance verification, billing codes (CPT, ICD-10), and pre-authorizations
• Typing speed of 40+ WPM and proficiency in Microsoft Word
• Strong phone, organizational, and multitasking skills
• Ability to lift up to 30lbs and operate office equipment

Why Join Mountain Valley Orthopedics?

We are committed to:

• Outstanding Patient Service: Treating patients, staff, and physicians with courtesy and respect
• Professional Growth: Offering ongoing education and learning opportunities
• A Team-Oriented Culture: Encouraging communication, collaboration, and mutual support
• Excellence in Everything We Do: Promoting accuracy, timeliness, and responsibility

You'll be more than just a team member—you'll be a valued contributor to a mission-driven healthcare organization dedicated to the well-being of every patient we serve.

Pay: From $24.11 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person