Physical Therapy Office Coordinator

Dedicated to serving northeast Oklahoma’s bone, joint, and muscle needs, our specialty-trained doctors at Advanced Orthopedics of Oklahoma deliver the expert, compassionate care needed to heal, recover, and advance.

We proudly offer the highest level of comprehensive care for a variety of musculoskeletal concerns, from chronic pain to acute injuries, to area residents throughout Tulsa, Claremore, Bixby, McAlester, and the surrounding areas.

Job Title: Physical Therapy Office Coordinator

Reports To: Physical Therapy Front Office Manager

Job Summary: Greets, instructs, and directs patients and visitors. Available to answer phone, schedule physical therapy appointments, assist in verifying benefits, and obtain authorizations.

Essential Functions and Responsibilities:

• Answers phones and greet patients as they arrive.
• Checks patients in and out, assist with kiosk.
• Schedules, coordinates, and reschedules patient appointments.
• Fax records for Workers’ Compensation and update visit information for carrier.
• Verify insurance benefits, reason codes, enter and verify patient demographics.
• Prepare outcome measures for new patients.
• Ensures all therapy orders are in system.
• Verifies insurance benefits, reason codes, enter patient demographics into EMR system (eCW).
• Obtains all insurance authorizations, including workman’s comp and private insurances.
• Notifies patients of authorization status and payment information.
• Balance cash drawer daily along with daily report of payment collections.
• Assists with coverage of other offices as needed.
• Maintains waiting room.
• Performs other related duties as required.

Education:

• High school Diploma or GED required.

Work Experience:

• Customer Service experience preferred.
• One year experience in a healthcare setting preferred.

Licensure, Registration and/or Certification: None.

Knowledge, Skills, and Abilities:

• Knowledge of health insurance and medical terminology preferred.
• Adherence to strict confidentiality/HIPAA compliance.
• Strong computer skills.
• Able to collaborate with others and work independently when needed.
• Excellent communication skills.
• Ability to communicate professionally, clearly, and courteously with patients, co-workers, and others.
• Ability to establish and maintain effective working relationships with physicians, staff, and the public.

Supervisory Responsibilities: None

Working Conditions:

• Work is performed in a medical office setting.
• May be exposed to communicable diseases, toxic substances, ionizing radiation, medical preparations, biohazards, bodily fluids, and other conditions common to a clinic setting.
• Involves frequent contact with staff and the public.
• Contact involves dealing with sick persons.
• Interaction with others may be constant and interruptive.
• Work may be stressful at times.
• May involve dealing with angry or upset individuals.
• May periodically work outside of regular work hours.

Physical Requirements:

• Requires sitting for long periods.
• Requires viewing computer screen and typing for long periods.
• Requires normal physical strength to exert up to 30 pounds of force occasionally and/or up to 10 pounds of force frequently to move objects.
• Requires average physical agility, which includes stooping, bending, and stretching to access files and supplies.
• Requires normal concentration regarding complexity and timeliness of decision making.
• Requires standard memory, taking into consideration the amount and type of information involved.
• Average visual acuity necessary to prepare or review documents or operate equipment.
• Ability to speak, frequently conveying detailed or important information or ideas accurately.
• Ability to hear everyday speech, both in person and on the telephone.
• Ability to accurately type, write, and use general office equipment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• healthcare: 1 year (Required)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Tulsa, OK 74137 (Required)

Work Location: In person