PI Clinical Care Coordinator

Position Overview

The PI Clinical Care Coordinator supports the Personal Injury division by managing lien creation, documentation accuracy, and patient scheduling workflows. This role ensures liens are filed correctly and on time, supports legal and provider partners with documentation needs, and coordinates patient scheduling, paperwork, and testing workflows. The Coordinator plays a critical role in case activation, compliance, and operational readiness.

Department: Personal Injury Operations

Location: On-Site ? Phoenix, 85020

Employment Type: Full-Time

Compensation: Base Salary: $45,000/per year

Key Responsibilities

Strategic & Operational Responsibilities

Create required liens for new cases and coordinate with Dar Liens to submit patient and county liens
Ensure lien documents are completed accurately and submitted within required timelines
Verify case details, patient information, and provider data prior to filing
Confirm lien acceptance/recording and update internal systems accordingly
Submit lien releases, amendments, or corrections as needed

For More Information:

https://www.empowermh.co/jobs/pi-clinical-care-coordinator

Relationship Management

Coordinate with Case Managers to ensure lien filing aligns with case timelines
Serve as an internal subject-matter expert on lien requirements and documentation workflows
Provide updates, answer questions, and ensure clients and providers feel supported

Service / Program Support

Coordinate appointments, follow-ups, and schedules with patients and providers
Ensure patients and providers feel informed, supported, and valued throughout their case
Send new case paperwork and testing materials to patients and upload to the platform
Reach out to new patients within 24 hours to schedule intake sessions
Follow up with patients to ensure paperwork is completed and uploaded
Reschedule patient appointments due to no-shows or cancellations
Escalate non-responsive patients to Case Managers

Administrative & Reporting

Maintain accurate lien data and documentation in the platform
Maintain organized, audit-ready digital records of all lien filings and confirmations
Input patient information into testing platforms and send testing materials
Monitor completion of required patient testing
Upload and track testing results in the platform
Complete each encounter within 24 hours of provider completing notes

Compliance & Quality Assurance

Ensure lien filings meet jurisdictional requirements and deadlines
Maintain accurate, compliant documentation for legal and billing purposes
Support subpoena responses and documentation retrieval as needed
Ensure all scheduling and documentation workflows meet internal and external compliance standards

Continuous Improvement & Process Optimization

Identify opportunities to streamline lien workflows and reduce manual effort
Recommend improvements to scheduling, documentation, and case activation processes
Support development of SOPs, templates, and checklists for lien and scheduling workflows

Team Leadership & Development

Support Case Managers with accurate, timely documentation
Provide feedback on recurring issues, delays, or process gaps
Contribute to a culture of accuracy, responsiveness, and operational excellence

Pay: From $50,000.00 per year

Work Location: In person