Pilates Reformer and Chiropractic office Customer Service Associate

Overview
Join our dynamic team as a Plates Reformer Customer Service Associate, where your enthusiasm and dedication will drive exceptional client experiences. In this lively role, you will serve as the frontline ambassador, providing outstanding customer support and ensuring smooth operations for clients seeking Pilates Reformer services. Your multilingual skills, sales acumen, and passion for client satisfaction will help foster lasting relationships and elevate our service standards. This paid position offers an exciting opportunity to develop your communication expertise while contributing to a vibrant team environment.

Duties

• Greet customers warmly and assist them with inquiries regarding plates reforming services in multiple languages.
• Manage customer appointments, ensuring timely scheduling and follow-up to enhance client satisfaction.
• Conduct outbound calls to follow up on service requests, gather feedback, and promote additional offerings.
• Handle customer data entry accurately into our systems using Microsoft Office tools and specialized software.
• Provide exceptional customer support via phone, email, or in person, demonstrating excellent phone etiquette and communication skills.
• Assist with cash handling transactions when necessary, maintaining accuracy and security during payments.
• Collaborate with team members to analyze customer needs and recommend suitable solutions or services.
• Please note that this position includes Chiropractic office scheduling and confirmation of bills to our partners. We are both a chiropractic office and a pilates studio.

Requirements

• Fluency in English and at least one additional language; bilingual abilities are highly preferred.
• Previous experience in call center environments or customer service roles is advantageous.
• Strong communication skills with the ability to engage confidently with diverse clients.
• Proficiency in Microsoft Office applications and basic computer skills for data entry and documentation.
• Experience with outbound calling, sales techniques, or client services is a plus.
• Excellent phone etiquette and professional demeanor when interacting with customers.
• Ability to perform data entry accurately while managing multiple tasks efficiently.
• Prior experience in cash handling, typing, or analysis skills is beneficial but not mandatory. Embark on a rewarding journey where your proactive approach and vibrant personality will make a real difference! We are committed to supporting your growth through comprehensive training and a positive work environment that values your contributions every step of the way.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 10 – 32 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Henderson, NV 89052