Pink Jeep Tours - Tour Operations Coordinator - Las Vegas

Do you love to wear multiple hats? Keep busy? Help others? If you answered "yes", our full time administrative/customer service Tour Operations Coordinator may be a great match for you! The Tour Coordinator will work closely with the Operations Supervisors and Tour Guides to ensure smooth tour operations, and the best possible tour experience for our customers!

Hiring for an early January 2026 start! Great full time benefits!

COMPANY CULTURE

Willing to model Love in Action by expressing the Leading with Love principles of patient, kind, humble, respectful, unselfish, forgiving, truthful, trusting and dedicated.

ESSENTIAL DUTIES & RESPONSIBILITIES

• • Using our proprietary booking software (Gantt) – schedule tours, and coordinate customer requirements with the Guides.
  • Assign tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations, rotate tours and add Guide breaks as appropriate.
  • Coordinate tour departures by distributing passenger lists (manifests) to Guides and addressing last-minute issues. Ensure that special requirements are noted in reservations (front seat req., step stool, car seats, seatbelt extension).
  • Coordinate and assist with the dispatching of our tour pick-ups, acting as a communication hub between guides, customers, Sedona Contact Center, and hotel staff as needed.
  • Monitor and maintain communication with vehicles.
  • May serve as an escalation point for customer issues.
  • Performs opening and closing procedures accurately and thoroughly.
  • Demonstrates a high degree of initiative, resourcefulness, and job knowledge ensuring customer satisfaction.
• • Other duties as assigned.

Full-Time schedule with great benefits! Schedule is 5 days a week as the 5:00am opener and schedule includes both weekend days.

QUALIFICATIONS & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one (1) year of dispatch experience required.
• Two (2) or more years of customer service and administrative experience.
• Excellent customer service and communication skills.
• Effective time management, prioritization, and multi-tasking capabilities.
• Attention to detail, self-motivation, and demonstrates initiative.
• Good judgment and problem-solving skills.
• Works well in a team environment.
• Must be able to maintain sensitive information in a confidential manner.
• Computer experience required (MS Windows, Outlook, Word & Excel).
• H.S. Diploma or equivalent required; Associate degree (A.A) preferred

ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use computers, phone systems, calculators, copiers, and general office equipment.
• Primarily sitting up to 8 hours a day.
• Must be able to move around the office to perform duties, reach overhead, bend, kneel, crawl, crouch, push, pull, and lift to 25 lbs.

WORK ENVIRONMENT

• Primarily an inside office job with little exposure to weather conditions
• This position is based in a shared office area involving working alone on the computer, collaborating as part of a team, or working closely with others by computer or over the phone.
• Daily exposure to PC
• May require long hours and weekends.
• The noise level in the work environment is usually moderate.

This is considered a non-safety critical position for purposes of the Pink Jeep Tours drug testing policy which is subject to pre-employment and random drug testing.

Experience

Required

• 1 year(s): Dispatch experience in Las Vegas
• 2 year(s): Customer service experience in an office setting

Education

Required

• High School or better

Licenses & Certifications

Preferred

• Drivers License

Skills

Required

• Microsoft Office
• Analytical
• Interpersonal Skills
• Communication Skills

Behaviors

Required

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.