Pizza Maker/Cashier

The customer service is our company’s first source of contact with our customers. As such, it is important that you answer the phone with a smile, be enthusiastic and let the customer know how glad we are that he/she chose Marco’sPizza. We want our customers to feel special, for they are. Without them, we wouldn’t be in business, making our customers feel welcome.

Goal

To take the customers order accurately and courteously within 1 minute (without rushing).

Primary Responsibilities

• Answer the phone in an upbeat manner.
• Be polite and courteous.
• Upsell extra items to the customer.
• Answer the phone within 1 ring, max 2.
• Avoid putting a customer on hold.
• Always “smile” over the telephone.
• Acknowledge and greet all carry-outs.
• Always say “Thank You” to every customer.
• Always keep the phone and customer area clean.
• Follow the telephone script.
• Always repeat the order information back to the customer.
• Make accurate changes.
• Display a spirit of co-operation and teamwork.
• To call back any suspicious orders.
• Handle customer concerns using the 3-step method, honor Product Satisfaction Guarantee.
• Assist in the making of pizzas whenever possible.
• Assist in keeping the drink cooler filled.
• Keep the make-line stocked with food.
• Maintain company image.
• Other related duties as required.
• Help maintain a clean and hygienic store.

JOB DESCRIPTION - PIZZA MAKER

Goal

To make a great pizza within 1 minute of receiving the order.

Primary Responsibilities

• Maintain a high-quality product ensuring temperature and dates of food are correct before use.
• Ensure there is adequate dough proofed for the shift.
• Make pizzas to Company standards by using the training materials available.
• Be able to make pizzas at an average rate of one per minute, whilst maintaining quality.
• Keep the make-line stocked with food, a maximum of 2 hours worth of food at any one time.
• Maintain consistent portion control, even during a rush.
• Ensure all pizzas are evenly itemized.
• Communication with other team members. Operate the slide on the makeline and help each other.
• Meet all health requirements whilst maintaining a clean area, sanitize all surfaces a minimum of every 2 hours and sweep area clean as often as possible.
• Maintain Company image.
• Display a spirit of co-operation and team work.
• Other related duties as required.

Job Types: Full-time, Part-time

Pay: $8.00 - $10.00 per hour

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Houston, TX 77083 (Required)

Work Location: In person