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Plant Customer Quality Engineer
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Position Purpose & Key Responsibilities
- Handle customer claim analysis, coordinate cross-functional corrective actions, and ensure timely problem resolution.
- Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers.
- Visit customer sites to address claims, capture customer voice, and strengthen relationships.
- Monitor and manage customer return materials including disposal, AX software updates, and defect coding.
- Drive effective problem-solving methodologies with internal teams to reduce customer complaints.
- Support the Customer Quality Manager in preparing MIS reports.
- Verify the effectiveness of action plans and ensure timely closure of corrective actions.
- BE Mechanical with 6-8 yrs experience in Customer Quality in Automotive industry.
- Strong communication and customer management skills, with a risk-based mindset and a solid analytical approach.
- In-depth knowledge of IATF 16949 and AIAG core tools.
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