Plaza Manager

A leading real estate development company is seeking a highly motivated and experienced Plaza Manager to lead the successful handover and operational launch of a premium new outdoor plaza, and manage its day-to-day operations. This position requires a proactive leader who can coordinate between departments during the pre-opening stage and ensure a smooth transition into full operations.

Key Responsibilities Pre-Opening

• Act as the main on-site coordinator during the handover, working closely with the Project Development Department (PDD) and Operations & Maintenance Department to ensure all common areas and facilities are ready on time for tenant access.
• Support the recruitment and onboarding of plaza staff prior to opening.
• Oversee and enforce tenant fit-out guidelines, ensuring compliance with design, safety, and quality standards.
• Coordinate tenant access for fit-out works, ensuring adherence to security and operational procedures.
• Ensure implementation of Standard Operating Procedures (SOPs) for security, cleaning, and maintenance in coordination with the Operations & Maintenance Department.
• Coordinate the finalization of vendor contracts for services such as security, waste management, and cleaning.
• Assist the Marketing and Leasing teams in site visits, unit readiness updates, and pre-opening promotional activities.

Permanent Responsibilities

• Oversee day-to-day plaza operations, ensuring efficiency and a positive customer and tenant experience.
• Serve as the on-site representative, managing tenant relations and addressing operational issues promptly.
• Ensure compliance with plaza policies and safety regulations.
• Support tenant onboarding processes, lease renewals, and the resolution of tenant concerns.
• Collaborate with the Rental Manager to manage lease agreements and ensure compliance.
• Oversee rent collection and coordinate with Finance & Rental teams for timely payments.
• Coordinate with the operation and maintenance department to ensure high operational standards.
• Review and enforce security protocols and emergency response procedures.
• Work closely with the Marketing Manager to attract reputable brands and enhance the tenant mix, while supporting efforts to retain and strengthen relationships with existing tenants.
• Support marketing initiatives, including events, promotions, and campaigns to boost foot traffic.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Facilities Management, or a related field.
• Minimum of 7 years' experience in mall or plaza management, including pre-opening experience preferred.
• Strong leadership, organizational, and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Knowledge of safety, security, and fit-out protocols.
• Proficiency in Microsoft Office Suite and relevant software.