Plaza Manager

A leading real estate development company is seeking a highly motivated and experiencedPlaza Manager to lead the successful handover and operational launch of a premium newoutdoor plaza, and manage its day-to-day operations. This position requires a proactiveleader who can coordinate between departments during the pre-opening stage and ensure asmooth transition into full operations.
Key ResponsibilitiesPre-Opening Act as the main on-site coordinator during the handover, working closely with theProject Development Department (PDD) and Operations & Maintenance Department toensure all common areas and facilities are ready on time for tenant access. Support the recruitment and onboarding of plaza staff prior to opening. Oversee and enforce tenant fit-out guidelines, ensuring compliance with design, safety,and quality standards. Coordinate tenant access for fit-out works, ensuring adherence to security andoperational procedures. Ensure implementation of Standard Operating Procedures (SOPs) for security, cleaning,and maintenance in coordination with the Operations & Maintenance Department. Coordinate the finalization of vendor contracts for services such as security, wastemanagement, and cleaning. Assist the Marketing and Leasing teams in site visits, unit readiness updates, and pre-opening promotional activities.Permanent Responsibilities Oversee day-to-day plaza operations, ensuring efficiency and a positive customer andtenant experience. Serve as the on-site representative, managing tenant relations and addressingoperational issues promptly. Ensure compliance with plaza policies and safety regulations. Support tenant onboarding processes, lease renewals, and the resolution of tenantconcerns. Collaborate with the Rental Manager to manage lease agreements and ensurecompliance. Oversee rent collection and coordinate with Finance & Rental teams for timelypayments. Coordinate with the operation and maintenance department to ensure high operationalstandards.
 Review and enforce security protocols and emergency response procedures. Work closely with the Marketing Manager to attract reputable brands and enhance thetenant mix, while supporting efforts to retain and strengthen relationships with existingtenants. Support marketing initiatives, including events, promotions, and campaigns to boostfoot traffic.
Qualifications Bachelor’s degree in Business Administration, Marketing, Facilities Management, or arelated field. Minimum of 7 years’ experience in mall or plaza management, including pre-openingexperience preferred. Strong leadership, organizational, and problem-solving skills. Ability to multitask and meet deadlines in a fast-paced environment. Knowledge of safety, security, and fit-out protocols. Proficiency in Microsoft Office Suite and relevant software.