Plumbing company Front Desk/ Dispatch

Overview
Join our dynamic team as a Front Desk/Dispatch Specialist, where you'll be the vital first point of contact and coordination hub for our transportation and logistics operations. This energetic role offers the opportunity to manage incoming calls, coordinate freight and shipments, and support fleet and supply chain activities with precision and enthusiasm. Your proactive communication skills and attention to detail will ensure smooth daily operations, contributing directly to our commitment to efficient transportation management and exceptional service delivery.

Responsibilities

• Answer multi-line phone systems promptly, professionally, and courteously, directing calls to appropriate departments or personnel
• Manage dispatching activities by scheduling pickups, deliveries, and fleet movements using transportation management systems such as Oracle Transportation Management or SyteLine
• Coordinate freight shipments, shipping & receiving processes, and logistics documentation with accuracy through data entry into AS400 or similar platforms
• Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and support transportation planning efforts
• Maintain clear communication with drivers, carriers, 3PL providers, and internal teams to ensure timely dispatching and problem resolution
• Support fleet management by tracking vehicle status, updating schedules, and assisting with maintenance coordination
• Perform analysis of transportation data to identify efficiencies or issues, leveraging analysis skills to improve overall logistics performance

Requirements

• Proven experience with transportation management systems such as Oracle Transportation Management or SyteLine is highly desirable
• Strong knowledge of GPS, GIS technology, and transportation planning principles
• Familiarity with logistics operations including shipping & receiving, freight management, and fleet coordination
• Excellent communication skills with professional phone etiquette and the ability to handle multiple priorities efficiently
• Proficiency in data entry using platforms like AS400 or similar enterprise resource planning (ERP) systems
• Ability to operate multi-line phone systems confidently while maintaining a positive attitude under pressure
• Strong analysis skills to interpret transportation data for process improvements or issue resolution

Join us in this fast-paced role where your dispatching expertise will keep our supply chain moving seamlessly. We value energetic professionals who thrive on organization, communication excellence, and a passion for logistics!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person