Plumbing Dispatcher

Job Title: Plumbing Dispatcher (Fast-Paced Service Environment)

Company: Pacific Plumbing LLC

Job Type: Full-Time

About Us:

Pacific Plumbing is a growing, high-performance plumbing company focused on delivering fast, reliable service to commercial and residential clients. We’re building a team of professionals who take pride in their work, communicate clearly, and thrive in a fast-paced environment.

Position Overview:

We are seeking a highly organized and proactive Plumbing Dispatcher to coordinate daily service operations. This role is critical to keeping our technicians efficient, our clients informed, and our jobs running on schedule.

This is not a passive role—you will be the central point of communication between customers, technicians, and management.

Key Responsibilities:

• Dispatch and schedule technicians for service calls in real-time
• Prioritize emergency and high-value work orders
• Communicate clearly with technicians, clients, and account managers
• Monitor job progress and adjust schedules as needed
• Create and manage work orders, invoices, and job notes
• Request and document NTE (Not-To-Exceed) approvals
• Track labor, materials, and equipment usage
• Handle incoming calls and convert them into scheduled jobs
• Maintain accurate records in dispatching software (ServiceTitan, Housecall Pro, etc.)

Qualifications:

• 2+ years of dispatching experience (plumbing or service industry preferred)
• Strong communication and problem-solving skills
• Ability to multitask and stay organized under pressure
• Experience with dispatching
• Detail-oriented with strong follow-through
• Professional, reliable, and team-oriented

What We’re Looking For:

• Someone who can take control of the board and keep operations tight
• A clear communicator who can manage both technicians and clients
• A problem-solver who doesn’t wait to be told what to do
• Someone who takes ownership and pride in their work

Compensation & Benefits:

• Competitive hourly pay (based on experience)
• Opportunity for growth within a rapidly expanding company
• Supportive, team-driven work environment

Why Join Pacific Plumbing?

We’re not just looking for someone to answer phones—we’re looking for someone to help us build and scale. If you’re organized, driven, and ready to be a key part of a growing company, we want to hear from you.

Apply today and grow with Pacific Plumbing.

Pay: $25.00 - $30.00 per hour

Work Location: In person