Plumbing Dispatcher Coordinator Administrator

Job Overview
We are seeking an energetic and detail-oriented Plumbing Dispatcher Coordinator Administrator to join our dynamic team. In this vital role, you will coordinate plumbing service schedules, manage dispatch operations, and ensure seamless communication between clients, technicians, and suppliers. Your proactive approach will help optimize workflow, improve efficiency, and deliver exceptional service to our customers. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and technical knowledge make a real impact.

Duties

• Schedule and dispatch plumbing service appointments using transportation management systems and GPS technology to optimize routes and reduce response times
• Coordinate with technicians, suppliers, and clients via multi-line phone systems, ensuring clear communication and timely updates
• Monitor fleet management tools Verizon GPS to track technician locations, vehicle status, and job progress in real-time
• Utilize analysis skills to review dispatch data, identify bottlenecks or inefficiencies, and implement process improvements in transportation planning and logistics
• Provide exceptional phone etiquette and communication skills when interacting with internal teams and external partners to foster positive relationships
• Sales Tracking, Accounting skills required for data analysis, creating spreadsheets and organizing data.

Qualifications

• Proven experience with transportation management systems such as Housecall Pro or similar platforms
• Excellent analysis skills with the ability to interpret data for process optimization
• Proficient in data entry with high accuracy using systems like Excel
• Effective dispatching skills combined with outstanding communication abilities and phone etiquette
• Ability to multitask efficiently within multi-line phone systems while maintaining professionalism at all times
• Strong typing skills for quick data entry and documentation tasks such as pulling various permits from cities for jobs.
• Strong people communication skills, coordinating plumbers with direction and organization, empathy and strength.

Join us as a Plumbing Dispatcher Coordinator Administrator where your expertise will drive operational excellence! We value proactive problem-solvers who thrive in a collaborative environment. This paid position is perfect for individuals eager to develop their skills in transportation management while making a tangible difference in customer satisfaction.

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance

Work Location: In person