Plumbing Field Supervisor

About the Role

We're looking for an experienced and driven Field Supervisor to lead our residential plumbing technicians in the field. This isn't a desk job — you'll be on the ground coaching your team, ensuring quality work, and holding the standard for how we show up in every home. If you take pride in your craft and know how to bring the best out of people, this role was built for you.

What You'll Do

• Ride along with technicians to observe performance, provide real-time coaching, and ensure service excellence on every call
• Conduct regular field audits covering technical quality, professionalism, truck presentation, and customer interaction
• Support technicians during complex diagnoses or high-value repair conversations
• Monitor and improve key performance metrics including average ticket, close rate, and customer satisfaction scores
• Hold technicians accountable to company standards through consistent feedback and documented reviews
• Assist in onboarding and training new hires in the field
• Communicate daily with dispatch and management to optimize routing and call flow
• Escalate recurring operational issues and bring solutions — not just problems

What We're Looking For

• 4+ years of hands-on residential plumbing experience
• Prior leadership, lead tech, or supervisory experience preferred
• Strong diagnostic skills across service, repair, and replacement scopes
• Excellent communication skills — with both technicians and homeowners
• Comfortable having value-based service conversations and coaching others to do the same
• Valid driver's license with a clean driving record
• Journeyman or Master Plumber license preferred (state requirements apply)

Pay: $30.00 - $34.00 per hour

Work Location: In person