Plumbing Operations Administrator

About This Role

LSM Heating Plumbing Electric is seeking a highly dependable, organized, and tech-forward Plumbing Operations Administrator to support the daily operations of our plumbing department.

This is not an entry-level office position. You will work alongside department leadership, field technicians, dispatch, and customers to keep the plumbing department organized, accountable, and moving forward. The right person becomes the operational backbone of the department — the one who catches what falls through the cracks.

We are specifically looking for someone who is detail-oriented, emotionally steady, solutions-focused, and comfortable holding their own in a fast-moving trades environment with strong personalities. If you thrive on creating structure in places where it doesn't yet exist, this role was built for you.

What You'll Do

• Be in charge of dispatching, scheduling, and technician coordination across service and project workflows
• Help organize and manage daily department workload, priorities, and communication flow
• Support department leadership with operational coordination, follow-through, and accountability
• Manage work orders, billing support, job documentation, and administrative accuracy
• Coordinate communication between technicians, customers, vendors, office staff, and management
• Track open items, outstanding commitments, and job progress — and actively prevent things from being dropped
• Utilize Microsoft Office Suite, Microsoft 365, and AI-based tools to improve workflow, organization, and communication
• Help develop and maintain structured processes and department procedures
• Handle customer communication professionally, calmly, and with follow-through
• Act in the best interest of LSM by protecting operational accuracy, communication quality, and customer experience

What We're Looking For

Non-Negotiables:

• Extremely dependable attendance and punctuality — this is the most important thing we ask
• Strong follow-through: you finish what you start and track what you commit to
• Calm and professional under pressure — not easily rattled by strong personalities or shifting priorities
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Comfortable learning software systems and AI-based productivity tools (Claude, ChatGPT, etc)

Strongly Preferred:

• Prior experience in dispatching, construction, plumbing, HVAC, or service industry operations
• 4+ years Office management, operations coordination, or administrative leadership experience
• Comfort working with field technicians and tradespeople
• Experience holding people accountable in a professional, respectful way
• Tech-forward mindset — curious about tools, systems, and process improvement

The Ideal Candidate

You are probably a good fit if you:

• Naturally create order in environments that lack it
• Stay grounded when things get loud or chaotic
• Take ownership without being asked twice
• Are direct and professional — you know how to push back without creating drama
• See gaps before they become problems
• Get genuinely energized by systems, tools, and process improvement
• Have worked with or around tradespeople and understood how to communicate in that world
• Looking for a long-term career

This role is probably NOT a fit if you:

• Struggle with consistent attendance
• Get overwhelmed by changing priorities or high-energy personalities
• Avoid accountability conversations
• Need heavy direction to stay organized
• Are looking for a quiet, predictable desk job

Details, Compensation & Benefits

• Position is full-time Monday – Friday 7:00 am – 4:30 pm
• Competitive pay based on experience (starting $28 - $32 per hour)
• Medical and Vision benefits
• Paid time off plus 6 holidays paid
• Retirement benefits – 401K with 4% match
• Stable, established company with a strong Northwest Washington reputation
• Opportunity for long-term growth and increased responsibility as the department evolves

About LSM Heating Plumbing Electric

We have proudly served Northwest Washington since 1940. We are a multi-trade contractor serving residential and commercial customers across Whatcom and Snohomish Counties with services spanning HVAC, plumbing, electrical, and refrigeration. With nearly 90 employees and three locations, we are an established company that is actively investing in systems, technology, and people to keep growing.

We value accountability, doing the right thing even when it's uncomfortable, and protecting the customer experience at every level. The people who thrive here are the ones who take pride in their work and want to be part of something that's been worth trusting for over 85 years.

Pay: $28.00 - $34.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person