Plumbing service dispatcher and administrative assistant

Job Overview
We are seeking a dynamic and detail-oriented Plumbing Service Dispatcher and Administrative Assistant to join our team. In this vital role, you will coordinate plumbing service appointments, manage scheduling, and serve as the primary point of contact for both clients and field technicians. Your proactive communication skills and organizational expertise will ensure smooth operations, timely dispatching, and exceptional customer service. This position offers an exciting opportunity to contribute to a fast-paced environment where efficiency and professionalism drive success.

Duties

• Schedule plumbing service appointments by coordinating with clients, technicians, and suppliers using transportation management systems and GPS tools.
• Dispatch service calls efficiently, prioritizing urgent requests while maintaining a balanced workload for technicians.
• Maintain accurate data entry in systems such as Oracle Transportation Management, SyteLine, and AS400 to ensure seamless workflow management.
• Communicate clearly with customers via multi-line phone systems, practicing excellent phone etiquette and professionalism at all times.
• Track freight, shipping & receiving activities, and manage logistics details related to plumbing supplies and equipment.
• Support fleet management by monitoring vehicle schedules, maintenance needs, and route planning using GIS and transportation planning tools.
• Assist with administrative tasks including data entry, filing, report generation, and managing correspondence related to supply chain and logistics operations.

Experience

• Proven experience in dispatching within a logistics or transportation environment; familiarity with plumbing or service industries is a plus.
• Excellent communication skills coupled with professional phone etiquette for engaging with clients, vendors, and team members.
• Proficiency in typing and data entry with high accuracy; experience with multi-line phone systems preferred.
• Knowledge of GIS (Geographic Information Systems), GPS technology, freight management, shipping & receiving processes, and fleet management practices.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail. Join us to be part of a vibrant team dedicated to delivering top-tier plumbing services through exceptional coordination and administrative excellence!

Pay: $18.00 - $27.61 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Columbia, SC 29210