Point-of-Sale Technical Support Specialist

About Us

For over 20 years, Alliance Bancard Systems has been a trusted leader in electronic payment processing, bringing innovative point-of-sale solutions to businesses in Dallas and beyond. We're growing, so we need a hands-on problem solver to join our team.

The Role

We're looking for a Point-of-Sale (POS) Technical Support Specialist to become our go-to expert on the point-of-sale devices and solutions we support. You'll troubleshoot remotely, deploy equipment, visit customer sites, and play a key role in getting merchants up and running smoothly.

If you love solving problems, explaining technical concepts to non-specialists, and thrive in a role that mixes customer interaction with hands-on technical work, this is the role for you.

What You'll Do

• Provide technical support via phone, email, chat, and remote assistance for POS hardware, software, and network connectivity issues
• Program, deploy, install, and troubleshoot POS equipment at our office and on-site at customer locations
• Lead customer onboarding and implementation, including training and demos
• Manage equipment inventory (orders, returns, repairs, fulfillment)
• Document issues and resolutions; identify patterns and recommend improvements
• Coordinate with internal teams and external partners to resolve complex issues
• Participate in on-call rotation for after-hours support (evenings/weekends as needed)
• Proactively develop and maintain your knowledge of new technologies and industry developments

What We're Looking For

Required:

• 1–3 years of technical support, help desk, or related hands-on technical experience
• Strong troubleshooting skills for hardware and software issues
• Excellent communication skills and the ability to explain technical concepts to non-technical users
• Comfort with Microsoft Windows and Office; basic networking knowledge
• Reliable, detail-oriented, and able to manage multiple priorities
• Valid driver's license and ability to travel locally to customer sites
• Ability to lift up to 50 lbs and perform physical tasks (climbing ladders, crawling under desks, standing for extended periods)

Preferred (but we'll train the right person):

• Experience with point-of-sale systems or merchant services
• Familiarity with ticketing systems
• Networking fundamentals (firewalls, connectivity troubleshooting)
• Fluency in Spanish or another language

What We Offer

• Competitive hourly pay: $16 – $18/hour (based on experience)
• Comprehensive benefits: Health, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off
• Hands-on training to become a POS product expert
• Career growth with an established, stable company

Schedule & Location

• Full-time, in-person at our Dallas, TX location with local travel to customer sites
• On-call rotation required (evenings/weekends as needed)

Ready to Apply?

If you're a tech-savvy problem solver who enjoys helping people and doesn't mind getting your hands dirty (sometimes literally), we'd love to hear from you.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person