Police Dispatcher - I

Job Overview
Join our dynamic team as a Police Dispatcher - I, where you'll learn to preform basic dispatcher functions, by working alongside certified Dispatchers to assist in dispatching tribal law enforcement, fire, EMS, rescue, and other tribal support service units to all emergency and nonemergency scenes/calls; obtains information from callers requesting assistance and provides responders with complete and accurate information to ensure officer safety and prompt response. Communicates with other outside agencies and callers both by radio and telephone as needed.

Responsibilities

• Answers multi-line phones, both administrative and 911; records incoming calls via land line and radio transmission.
• Dispatches emergency units in response to emergency calls for service; determines the nature and location of emergency; prioritizes response and dispatches appropriate agency.
• Dispatches tribal support units in response to non-emergency calls for service.
• Communicates with Police Officers, EMS personnel, Fire personnel, other tribal support service unit and outside agencies via the radio.
• Provides general information as requested by the public; creates and categorizes all calls for service from the public.
• Provides concise and accurate information to appropriate emergency/non-emergency units.
• Maintains accurate records of the location and status of all field units; documents all calls, phone and radio. Assists callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures.
• Accesses and disseminates information maintained in available data bases such as: Tribal Access Program
• (TAP), National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Crime Information Center (NMCIC), Computer Aided Dispatching and (CAD), New Mexico Department of Motor Vehicle files.
• Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders and probation paperwork.
• Updates and maintains lists of contacts for various emergencies.
• Maintains adequate copies of all forms necessary to complete assigned tasks.
• Prepares reports upon request of supervisor or Chief of Police.
• Reports any malfunctions of equipment to supervisor.
• Acts as back-up manager of Records Management System (RMS) and Public Safety Answering Point (PSAP). Maintains current NCIC certification;
• Researches the proper procedure to request confidential information that field units need, e.g. who a cell phone is registered to. Notifies chain of command of any major incidents; reports any NCIC security violations. Performs other duties as assigned.

Skills

• Knowledge of the scope, landmarks and geographical locations within the Zia Pueblo Indian Reservation.
• Knowledge of principles and practices of radio dispatch and communication.
• Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment.
• Skill in preparing clear, concise, accurate, and complete written reports.
• Ability to use call management and mapping system and recording equipment for radio and phones. Ability to operate radio communication equipment, enhanced 911 telephone equipment, digital recording equipment, computer printers and TTD (Deaf/Hearing Impaired) telephone, facsimile machine and photocopy machine.
• Ability to remain calm and handle emergency situations.
• Ability to perform duties under stress, maintain composure and professionalism under stressful conditions and in the face of provocation.
• Ability to maintain confidentiality of information as directed by tribal and police policies.
• Ability to type accurately a minimum of 25 words per minute.
• Ability to work occasional overtime and able to respond to cover a shift on short notice.
• Ability to learn equipment used in performing duties.
• Ability to establish and maintain effective working relationships with the public, tribal government and other law enforcement and Public Safety agencies.
• Ability to refer to and use manuals regarding the use of equipment and emergency procedures.
• Ability to work extended hours, weekends, and holidays.
• Ability to communicate effectively both verbally and in writing.

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person