Police Telecommunications Officer

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7424581

## Description

• (Anticipated Hiring Rate: \$25.04-\$26.31/hour with anticipated
  
  

increase in July 2026)**

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Positions assigned to this class perform the full range of police

dispatch duties including 911, receiving and dispatching requests for

police services, and Computer Aided Dispatch (CAD) inputting functions.

Responsible for dispatching and processing of calls and messages from

police vehicles and personnel. Maintains various types of information

logs and records of dispatch calls, warrants, stolen items and missing

persons.

## Essential Duties

• The following are intended to describe core work functions of this
  
  

classification. While the level and broad nature of essential duties may

not change, specific work tasks may vary over time depending on the

Citys needs.*\

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• Receives, evaluates, and prioritizes emergency and non-emergency
  
  

calls from the public requesting police, fire or other emergency

services; determine the nature of the call, the priority, the

location and number of necessary units to respond; dispatch and

maintain accurate status and location of units; relay criminal

information to authorized officers and agencies; coordinate with

other agencies for multi-jurisdictional assistance.

• Operate a multi-screen police dispatch console and multi-line
  
  

telephone equipment; maintains proper radio communications in

accordance with local, state and federal regulations.

• Activate reverse 911 systems and/or Community Emergency Notification
  
  

System.

• Operate telecommunication device for the deaf (TDD) equipment and
  
  

access translation line when necessary; operate the Apache Junction

Police Department (AJPD) security system including but not limited

to locking and unlocking doors; monitor security cameras for the

Police Department, City Complex, Public Works and Animal Control;

monitor Apache Junction Police Department, Public Works and other

agencies radio channels.

• Maintain daily computerized log of Department Reports (DR) issued;
  
  

enter, update, confirm and clear information including warrants,

stolen items, stored/repossessed/stolen vehicles and missing persons

in the National Crime Information Center (NCIC) and Arizona Criminal

Justice Information System (ACJIS) systems; maintain hard-copy

Orders of Protection and Injunctions Against Harassment; update

alarm permit program records; coordinate tow trucks and abandoned

vehicles.

• Research information utilizing numerous databases including but not
  
  

limited to warrant checks, criminal history and drivers license

checks as requested by officers, administrators and various

agencies; notarize affidavits and other paperwork; assist Records

Unit with record request forms and records distribution.

• May train new employees.
• Support City policies, goals and objectives and work with management
  
  

and other staff to ethically achieve such goals and objectives;

ensure compliance with safety procedures.

## Minimum Qualifications

Education and Experience\

High school diploma or GED.

## Supplemental Information

Knowledge

• City and Department procedures, policies and guidelines; City Code;
  
  

ACJIS regulations; State and Federal laws and privacy acts;

Association of Public-Safety Communications Officials (APCO)

guidelines; National Center for Missing and Exploited Children

procedures.

• CAD formats and commands pertaining to 911 operations and police
  
  

dispatch; federal communications rules and regulations pertaining to

the operation of public safety communications.

• Proper two-way radio and telephone communications techniques; radio
  
  

codes.

• Geographic knowledge of t he City of Apache Junction and surrounding
  
  

area.

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Skills

• Exercising professional telephone etiquette and in-person
  
  

communications with distressed citizens; demonstrating good judgment

and making sound decisions in stressful situations.

• Operating a personal computer utilizing standard software and some
  
  

specialized software including but not limited to multi-line phone

system, CAD; functioning standard office equipment; proficient

typing and data entry.

• Establishing and maintaining cooperative working relationships with
  
  

coworkers and other individuals in contact during the course of

work; communicating clearly and concisely; following instructions.

• Assessing, prioritizing and completing multiple tasks and demands
  
  

simultaneously.

• Retrieving and verifying information from computerized records.
  
  

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Pre-employment Requirements\

Candidates who are selected for appointment may be required to be

fingerprinted, if 18 or older; successfully complete a background

investigation, employment verification and may be subject to a

drug/alcohol test, medical, polygraph and/o