Police Telecommunications Operator (Real Time Crime Center)

Description

When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” And in the days, months, and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more!

The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 61,000 residents rely on our awesome 400+ employees. Are you ready to be one of us?

If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.

Essential Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Enters, updates, and retrieves information from FCIC/NCIC (teletype) and other law enforcement databases related to missing persons, wanted persons, stolen property, vehicles registration, stolen vehicles, and other information
• Performs critical functions, including, but not limited to, audible and video security monitoring, operating access control systems, monitoring license plate recognition systems (LPR), internal and external telephone support; reports unusual or suspicious circumstances to the appropriate authority
• May validate entries in the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems by pulling files and verifying the accuracy of entries; reviews validation printout for coding errors and ensures that all FCIC /NCIC database entries are active and contain accurate information
• Utilizes resources such as CAD (Computer Aided Dispatch) and RMS (Records Management System) to monitor officer activity and retrieve information as necessary
• Performs a variety of administrative support duties, e.g., customer service tasks, relaying and resolving routine telephone and/or walk-up inquiries, generating a variety of standard documents and correspondence, and establishing and maintaining logs
• Receives incoming telephone calls and answers general inquiries
• Receives, processes, and/or prepares standard materials appropriate to the assigned department
• Handles complaints with professionalism and tact
• Provides general information and assistance; routes for follow-up when needed
• Assists and logs information for police personnel as it pertains to running criminal histories, calling tow trucks, sending information to dispatch
• Maintains, organizes, and logs business callout information
• Interacts with a variety of people including, but not limited to, City employees, managerial staff, the general public, etc. with a professional and courteous demeanor
• Punctuality and regular attendance are essential functions of this position
• Performs other duties as assigned and/or required

Qualifications

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of police telecommunication procedures (preferred)
• Skill in Microsoft Office products (Word, Outlook, and Excel)
• Skill in providing good customer service
• Ability to perform data entry with minimal or no errors
• Ability to multi-task while working with tight deadlines and shifting priorities
• Ability to organize work for timely completion
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to clearly communicate and understand the information in English, orally in-person, orally via two-way radio, through computer systems, and in writing
• Ability to understand police and fire codes/signals used in Broward County
• Ability to work varying schedules which may include holidays, nights, and weekends as assigned and/or when operationally necessary
• Ability to regularly attend work and arrive punctually for designated work schedule

PHYSICAL REQUIREMENTS:

Depending on the functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils, and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity.

Testing Requirements: