Policy Specialist - Dialer

The Policy Dialer’s core purpose is to reignite the clients drive to protect their families and take them through the finish line to active coverage. This is done by providing a empathetic, guiding and educational experience during the policy acceptance process. The Policy Dialer will be responsible for making outbound calls to the client and working tasks to overcome obstacles that are preventing the client from accepting the policy.

Why Zander?

Your work at Zander can change lives, including yours! This wouldn’t be just another job, nor just another career path. Through our Employee Stock Ownership Plan (ESOP), Zander Insurance is a vehicle for personal and financial growth. Because we are 49% employee-owned, our belief is that every employee should share in the success of the agency by supporting an ownership mindset. When you join Zander Insurance, you automatically begin investing in your future since shares are awarded for simply being a team member; it is not necessary to purchase shares! Many employee-owners of Zander have a share value of over $1 Million! Are you ready to become an owner and change your life?

We offer you:

• Competitive industry-leading compensation including base salary plus bonuses
• ESOP Shares in addition to this compensation via our Employee Stock Ownership Plan.
• Profit Distribution Bonus paid monthly.
• Telecommuting on a hybrid schedule.
• Medical and dental insurance paid 100% by Zander.
• Medical plans with generous company contributions into your HSA.
• All leads provided (no cold-calling or prospecting).
• 5% dollar-for-dollar matching on your 401(k)
• 3 weeks of paid time off plus holidays.
• Growth and leadership opportunities – we promote from within.
• Meaningful work protecting families.
• And much more!

Your role in protecting families will include:

• Works with excel reports to create and schedule call list for the day.
• Makes upwards of 150 outbound calls per day via automatic dialing system.
• Assists client in completing requirements needed for activating coverage.
• Troubleshoots policy delivery and activation issues.
• Communicates with client, company, and team with the goal of ensuring clients success in accepting the policy and resolving any complaints.
• Audits carrier websites for incomplete, active, and pending files.
• Provides customer service care to the client such as providing empathy, guidance, education, and expectations.
• Aids in CSR report follow up which may include phone call and email correspondence to carrier and client.

Who you are:
We welcome candidates from all backgrounds, including the service, tourism, and hospitality industries. If you’re hard-working, positive, and have the heart of a teacher, we’ll help you grow as a professional so that you excel here at Zander.

• You have a High School Diploma or equivalent.
• You have a typing speed of at least 40 WPM
• You are a critical thinker with excellent analytical skills
• You have inbound/outbound call center and customer service experience in roles requiring the use of persuasion
• You are experienced with Microsoft Office (particularly Excel)
• You have 1 year of experience in the insurance industry
• You have 3 years of customer service experience in an office setting
• You have demonstrated experience in the following:
• Managing multiple projects
• Working in a fast-paced, team-oriented, and deadline-oriented environment
• You are reliable, adaptable, and compassionate
• You have the ability to work from home
• Bonus points if you have sales experience in insurance or financial services

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

COMMUNICATION NOTICE

As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Nashville, TN 37209 (Required)

Ability to Relocate:

• Nashville, TN 37209: Relocate before starting work (Required)

Work Location: Hybrid remote in Nashville, TN 37209