POOL GENERAL MANAGER

General Summary of Job Duties:

The Pool General Manager provides guidance and leadership for the pool operations team. This role is responsible for leading the pool team in achieving the property's stated operational and financial goals, including managing labor and overall financial performance, while maintaining an engaging Team Member experience.

Principle Responsibilities and Duties:

• The Pool General Manager owns the execution of the functional strategy and operational direction of the pool team, including pool operations and food & beverage.
• Ensures high guest satisfaction and an exceptional guest experience, in accordance with Silverton Casino service standards.
• Works closely with the Food and Beverage team to execute proper food & beverage service at the pool.
• Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for pool operations.
• Responsible for Team Member engagement of the pool operations team through training, coaching, recognition, and development.
• Drives revenue for the area by ensuring cabana/rental rates effectively yield in accordance with strategy.
• Provides leadership and direction to maintain and improve the guest experience within the pool area, consistent with Be Amazing service and company service standards.
• Collaborate with other departments to ensure the delivery of exemplary guest service.
• Interviews, selects, trains, supervises, and coaches the pool team for the efficient operation of the pool department.
• Ensures the pool area operates in accordance with local health and safety guidelines, and that all staff receive the necessary training consistent with SNHD standards.
• Perform other job related duties as directed.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thoughts and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing!

Skills, Education & Other Requirements:

• Ability to communicate in English with guests and co-workers.
• Employees must meet viral communication standards in promoting and marketing our venue.
• The ability to work within a team environment.
• Previous experience in a leadership role