Pool Repair Manager

At National Pool Partners (NPP), A Certus Company, we’re transforming the pool service industry—making pool ownership effortless and enjoyable for our customers. As a rapidly growing organization, we’re seeking ambitious, customer-focused leaders to join our team and help drive operational excellence and revenue growth.

If you’re a proactive leader with a passion for service, a track record of driving team performance, and the ability to deliver exceptional customer experiences, this is the role for you.

Why You’ll Love Working at NPP

• Dynamic, people-first corporate culture
• Comprehensive medical benefits, including company-paid dental
• 401(k) plan with company match
• Tremendous opportunities for professional growth and advancement
• Be part of a growing industry with a company that values innovation and results

The Role

The Pool Repair Manager oversees all aspects of the branch repair team, ensuring operational efficiency, customer satisfaction, and revenue growth. You’ll lead a team of technicians and coordinators, manage scheduling and routing, optimize repair processes, and maintain high service quality standards.

What You’ll Do

• Own the branch repair department’s performance, profitability, and customer satisfaction
• Manage day-to-day operations: scheduling, routing, and workload optimization
• Hire, train, develop, and coach your team to perform at their best
• Quote repair work, including diagnostics and break-fix services, ensuring profitable margins
• Oversee inventory, parts ordering, and supplier relationships
• Resolve escalated customer issues with professionalism and a focus on retention
• Track KPIs, analyze performance metrics, and implement improvements
• Collaborate with internal teams to ensure seamless operations and communication
• Maintain compliance with safety, quality, and company standards

What We’re Looking For

• Proven leadership skills with a hands-on approach
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication, with a professional demeanor
• Ability to manage multiple priorities in a fast-paced, changing environment
• Deep understanding of pool equipment, repair operations, and service terminology
• Experience in scheduling, dispatching, and service management preferred
• Previous experience as a Repair Technician or Repair Coordinator is highly desirable

Requirements

• High School Diploma or GED required; college preferred
• Minimum 1-year managerial experience; 3+ years in the pool service or home services industry preferred
• Valid driver’s license with a clean driving record and at least 3 years of verifiable history
• Must pass pre-employment background check and drug test

Physical & Environmental Considerations

• Primarily office-based with regular field interaction
• Requires sitting, standing, walking, and operating office equipment; occasional lifting up to 25 lbs.
• Exposure to outdoor work conditions, seasonal weather, and pool environments
• Reasonable accommodations provided to enable employees with disabilities

Ready to Make an Impact?

Join NPP and lead a team where your expertise drives results, your leadership inspires others, and your contributions help shape the future of pool service.