Pool Server/Bartender

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

FOUR SEASONS HOTELS & RESORTS

JOB DESCRIPTION

Job Title: Pool Server/Bartender

Department: Pool and Recreation

Effective: January 1, 2026

Job Summary: To ensure guest satisfaction at the Hotel pool by cordially greeting guests, taking orders and finalizing beverage service in a professional and friendly manner and maintaining the pool area in a clean and organized condition.

Job Functions:

Provide guests with a level of service in keeping with Four Seasons standards including; Pick up, stock, restock, and drop off towels, juices, fruits and other amenities needed. (35%) Utilize the hotel computer system by ringing up sales, printing checks, closing checks and complete end of day revenue reports (20%) Conduct all opening procedures including obtain pool keys, unlocking all cabinets, setting up amenities and organizing pool towels. (10%) Serve and clear beverage items in an unobtrusive and professional manner (10%) Assist guests in seating, offering towel, and informing them of amenities, hotel information and food and beverage service. (10%) Wipe down, set up and move, when necessary all pool deck equipment (10%) Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)

Non-Essential Functions:

Perform other tasks or projects as assigned by hotel management and staff Respond properly in any hotel emergency or safety situation Report any accident immediately, no matter how minor to a manger Follow proper payroll and uniform procedures

Competencies & Qualifications:

Excellent reading, writing and oral proficiency in the English language. The ability to work in hot and humid temperatures The ability to multi-task as a bartender, server and keep the pool area tidy.

Education & Experience:

High school or college degree preferred 6 months to a year of food and beverage serving and/or related food and beverage experience in a high volume upscale resort.

Supervisory Responsibilities:

This position does not have supervisory responsibilities but does require servers to be by themselves if there is no manager on duty.

Work Environment:

This job operates in a professional work environment. This position requires employees to be outside in the heat and humidity for 8 hours or longer per day.

Hours of Work:

This is a full-time position which means you will be expected to work 40 hours a week. Days and hours of work are dependent on business levels in the hotel. Evening and weekend availability are required for this position.

Physical Demands:

This role requires physical activity as listed below.

Lifting/ Pushing/ Carrying: 40% of shift carrying food trays from the kitchen to pool areas. Pushing laundry carts to and from Laundry department.

Mobility: 95% of shift always walking outside.

Bending/ Kneeling: 30% of shift to get supplies from different areas of the pool and delivering food/ drink orders to guests.

Travel:

No travel is expected for this position.

Other Duties:

Please note that due to busy business levels you may be asked to perform tasks that are outside the scope of your job description in order to ensure a positive guest experience.

Schedule & Hours:

• Full time position, and hours expected to be worked (early mornings, days, evenings, weekends, holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf