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POS Support Technician (Korean Bilingual)

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Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide.

Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.

Location: Farmers Branch, TX, Duluth, GA

Full Time


Job Description:

  • Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
  • Prepare/stage POS hardware and software for deployment
  • Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks


  • Monitor system performance and troubleshooting issues
  • Provide documentation as required


Qualifications and Skills

  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • Bi-lingual in English & Korean preferred
  • POS/PC support related experience preferred
  • Able to work off-site occasionally
  • CompTIA A+ Certification a big plus
  • Business travel may be required
  • Able to lift up to 50 lbs.


Benefits

  • Medical, Dental, and Vision Insurance, 401K,
  • Life Insurance
  • Paid Sick and Vacation Time
  • Gym Support
  • Lunch Support
  • Employee Assistance Program
  • Employee Referral Program


Pay rate: $20/hr - $29/hr DOE

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