Post Sales Executive

Key Responsibilities

• Act as the main point of contact for customers after the sale
• Ensure smooth on boarding, implementation, or delivery of products/services
• Coordinate with sales, operations, finance, and support teams to resolve issues
• Handle customer inquiries, complaints, and follow-ups promptly
• Track order status, documentation, invoicing, and service timelines
• Maintain accurate customer records and update CRM systems
• Monitor customer satisfaction and gather feedback
• Support renewals, upselling, or cross-selling opportunities when appropriate
• Ensure compliance with company policies and service standards

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• 1–3 years of experience in post-sales, customer success, or account management
• Strong communication and interpersonal skills
• Good problem-solving and coordination abilities
• Ability to manage multiple clients and tasks efficiently
• Proficiency in MS Office and CRM tools
• Customer-focused mindset with attention to detail

Preferred Attributes

• Experience in handling B2B or B2C clients
• Ability to work independently and as part of a team
• Strong time-management and organisational skills

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time

Work Location: In person