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Practical Cents Case Manager
Description
Performs intermediate skilled human service work by providing person-centered support services to trainees at Practical Cents. Provides guidance and training to trainees with the goal of improving personal and professional interactions, learning work skills, and supporting individualized service plans and pre-vocational plans. This position requires the ability to work a minimum of one Saturday per month.Work is performed under limited supervision of the Practical Cents Store Manager.
It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive.
Examples of Duties
- Utilizes a trauma-informed approach to provide person-centered support services to clients in behavioral health and long-term support programs.
- Performs person-centered assessments for pre-vocational plans and develops goals for the individual.
- Coordinates delivery of services described in the client's recovery plan/individualized service plan, collects data and prepares documentation.
- Participates in monthly, semi-annual, and annual meetings with stakeholders as necessary or required.
- Maintains client records in accordance with regulatory guidelines and provides accurate and timely case management documentation.
- Assists in program and operation improvement solutions.
- Serves as point of contact for the Health and Human Services Department relative to assigned external agencies, programs, or services and represents the department at professional meetings and community events as required.
- Consults and receives supervision from other professional staff within the agency.
- Completes duties and responsibilities in all areas of the store with and/or without trainees including receiving, workroom, storefront and other off site work locations.
- Performs other related functions and duties as assigned or required.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Qualifications
Bachelor's degree in social work, sociology, human services, or related field and moderate experience working with various client populations, or equivalent combination of education and experience. Valid driver’s license in the State of Wisconsin.
Additional Information
OTHER KNOWLEDGE, SKILLS & ABILITIES
Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to assist and counsel clients; knowledge of community resources and public programs and benefits; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to use standard office and position-specific software; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public. Requires the patience to work with individuals with intellectual and physical disabilities and a variety of interfering behaviors. Requires the ability to work with minimal supervision in a fast-paced and stressful environment focusing on client treatment and habilitation; must be able to monitor up to 20 clients (including whereabouts, quality of production, and behaviors).
PHYSICAL DEMANDS
This work requires the frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, pushing or pulling and repetitive motions, frequently requires stooping, kneeling, crouching or crawling and lifting and occasionally requires climbing or balancing; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to fumes or airborne particles, exposure to outdoor weather conditions and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to bloodborne pathogens is considered low for this position.
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