Practice Assistant II

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department: Foxborough Specialty Clinic

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience

Schedule: Monday - Friday, normal business hours, onsite
Full Benefits: Medical, Dental, Vision, 403b retirement and match, discounted MBTA pass & tuition reimbursement

Why Work Here?

Step into a role where your work truly makes a difference every day. As a vital member of our clinical operations team, you’ll provide administrative expertise to ensure our practice runs smoothly, efficiently, and with a warm touch.

What You'll Do?

In this dynamic, fast-paced role, you’ll be the friendly face and organized mind that keeps everything on track. By owning the patient visit experience you’ll support clinical teams, keep operations humming and collaborate with your department on duties that may vary—no two days are the same!

Why this role matters?

You’ll play a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Your work helps ensure that every patient feels cared for, supported, and valued.

Job Summary

Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Ambulatory Practice Assistant II Call Center

• Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient’s appointment. Operates computer terminal and must be proficient in multiple practice management systems.
• Answers incoming telephone calls in a timely fashion. Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.
• Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party. For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, specialty referrals, parking, directions and general information. For clinical issues, maintaining the ability to handle confidential and sensitive information in providing messaging to the providers and LPN’s.
• Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed. Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
• Warmly greets patients upon calling for appointments and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
• Coordinates the site-specific patient inquiries and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.
• Carries out daily start-up and shut-down functions
• Completes Prior Authorizations as required.
• Provide cross-coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.
• All other duties as assigned.

Physical Requirements

• Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Hybrid

22 Patriot Place

40

Regular

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework