Practice & Clinical Operations Manager

Position Summary

The Practice & Clinical Operations Manager is responsible for the day-to-day operations of the medical practice, ensuring efficient clinical workflows, exceptional patient service, and effective staff management. This role serves as the on-site leader for Medical Assistants, Front Desk, and Call Center staff.

The ideal candidate will have a strong background in medical office operations and clinical workflow management, with experience supervising Medical Assistants and supporting providers in a fast-paced outpatient setting. This position may be filled by an experienced Medical Assistant who has progressed into leadership or a nurse with medical practice management experience.

Required Qualifications

• Minimum 5 years of experience in a medical office setting
• Minimum 2 years of supervisory or management experience
• Strong understanding of clinical operations, patient flow, and medical office workflows
• Experience supervising Medical Assistants and/or clinical support staff
• Experience with Electronic Health Records (eClinicalWorks preferred)
• Excellent communication, leadership, and problem-solving skills

Preferred Qualifications

• Certified Medical Assistant, LPN, RN, or equivalent clinical background
• Experience with eClinicalWorks (ECW)
• Knowledge of medical billing processes and revenue cycle operations
• Experience with staff development and performance management

Key ResponsibilitiesClinical Operations & Staff Leadership

• Directly supervise Medical Assistants, Front Desk, and Call Center staff.
• Oversee daily clinical operations to ensure efficient patient flow and provider support.
• Develop staffing schedules and ensure appropriate coverage for clinical and administrative functions.
• Assist with interviewing, hiring, onboarding, and training new staff.
• Conduct performance evaluations and provide coaching, corrective action, and performance improvement plans as needed.
• Serve as a resource and mentor for Medical Assistants and clinical support staff.
• Monitor and improve clinical workflows, patient throughput, and operational efficiency.

Patient Experience & Quality

• Address and resolve patient concerns and service issues in a timely and professional manner.
• Promote a culture of excellent customer service and patient-centered care.
• Ensure compliance with office policies, procedures, HIPAA, OSHA, and regulatory requirements.
• Assist with implementation and monitoring of quality improvement initiatives.

Practice Operations

• Manage day-to-day office operations and facility needs.
• Coordinate ordering and inventory management of medical and office supplies.
• Oversee equipment maintenance and coordinate vendor services as needed.
• Ensure a safe, organized, and professional work environment.
• Collaborate with providers and leadership to identify operational improvements.

EHR & Workflow Management

• Oversee office workflow within the electronic health record system.
• Assist with implementation of workflow enhancements, templates, and process improvements.
• Support staff training related to EHR usage and documentation workflows.
• Experience with eClinicalWorks strongly preferred.

Collaboration with Practice Leadership

• Partner with the remote Practice Director on staffing, budgeting, operational goals, and strategic initiatives.
• Assist with reporting, operational metrics, and performance monitoring.
• Communicate practice needs, challenges, and opportunities for improvement to leadership.

Required Knowledge, Skills & Abilities

• Strong leadership and team-building skills
• Excellent organizational and time management abilities
• Ability to prioritize and manage multiple responsibilities simultaneously
• Proficiency in Microsoft Office applications
• Strong understanding of medical terminology and clinical workflows
• Excellent verbal and written communication skills

Work Environment

All work is performed within an outpatient medical practice setting.

Experience Requirements

• Medical Office Experience: 5 years (Required)
• Supervisory/Management Experience: 2 years (Required)
• Experience supervising Medical Assistants or Clinical Staff: Preferred
• eClinicalWorks Experience: Preferred

Pay: From $65,000.00 per year

Benefits:

• Employee discount

Work Location: In person