Practice Manager – Behavioral Health/ SUD

Full‑Time | Multi‑Site Operations- 8 hours and 5 days a week

About the Role
We are hiring a Practice Manager to lead daily operations across multiple behavioral health/SUD sites. This role ensures patient access, provider coverage, documentation compliance, and revenue integrity. The manager oversees our adherence to our polcies and procedures.

Key Responsibilities

• Operations & Access
• Lead daily capacity planning and enforce coverage policies (no more than two staff out per cohort).

Clinical Coordination & Compliance

• Monitor documentation timeliness and completeness to meet company standards (≥98% on-time completion).
• Ensure QA audit readiness and close corrective actions within designated timeframes (≤14 days).
• Enforce medication follow-up workflows and clinical documentation standards.
• Lead implementation and adherence to operational policies and SOPs.

Scheduling, Productivity & Payroll Compliance

• Enforce daily productivity standards.
• Coordinate with Payroll to ensure accurate and compliant timesheet submissions.
• Govern Saturday work approvals, ensuring full work day schedules and compliance.
• Monitor minutes captured per day and provider productivity metrics.

Revenue Integrity & Performance

• Track and maintain clean claim rate and denial rate.
• Analyze denial trends and partner with Finance to implement process improvements.
• Monitor encounter mix, CPT utilization, and overall operational efficiency.

Leadership & Communication

• Lead daily operational huddles with clinical and scheduling leads.
• Support onboarding and competency tracking for new hires.
• Serve as first escalation point for facility or operational concerns.
• Maintain strong cross-functional communication with QA, Finance, clinical leadership, and scheduling teams.
• Drive consult-first scheduling to reduce therapy backlog and optimize encounter mix.
• Oversee telehealth workflows.
• Monitor time-to-first-consult and throughput metrics.

Qualifications

• Proven healthcare operations experience (behavioral health/SUD preferred).
• Strong leadership skills with experience managing KPIs and multi‑site workflows.
• Knowledge of telehealth, payer rules, and clinical documentation standards.
• Excellent communication and problem‑solving abilities.
• Knowledge of medical terminology related to behavioral health and substance use disorders is required.
• Experience with clinic operations, emphasis is on comprehensive healthcare practice management skills.
• Extensive knowledge of EMR/EHR systems such as Epic, ICantNotes, RXNT, Chart Path eClinicalWorks, Dentrix or similar platforms; proficiency in managing medical records and documentation standards.
• Familiarity with healthcare regulations including HIPAA compliance, JAHCO accreditation standards, managed care policies, and utilization management protocols.

Pay: $60,000.00 - $95,000.00 per year

Work Location: Hybrid remote in Baltimore, MD 21205