Prairie Five RIDES Dispatcher/Scheduler

POSITION PURPOSE: To perform public transit dispatching and to help with general office duties.

QUALIFICATIONS: High school graduate or GED, Familiarity with computers and office equipment required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of computer systems
• Good oral and written communication skills
• Ability to multi-task
• Detail oriented
• Working knowledge of road maps
• Knowledge of dispatching software helpful but will be taught
• Ability to establish and maintain an effective working relationship with drivers, human service agencies, and the general public

GENERAL RESPONSIBILITIES:

The dispatcher will be responsible primarily for receiving service requests for transportation by phone, email and by fax, scheduling of service requests for riders on buses/vans and/or with volunteer drivers using computer dispatching software, and preparing reports. He/She will prepare daily trip manifests for drivers and maintain communication with drivers throughout the day, and at times may be directing the drivers which way to go on their trip. He/She will work closely with the Dispatch Supervisor, Regional Supervisor, and Transit Program Director. Considerable tact and courtesy are required in all dealings with the general public, drivers and agency representatives requesting service. The dispatcher must keep all information in strict confidence.

Specifically the dispatcher will be responsible for the following:

• Computer scheduling as follows:
• Taking requests for transportation from clients by phone and fax and scheduling them
• Assigning passengers to buses, vans, and volunteer drivers
• Preparing bus driver manifests for next day and providing them to drivers when needed
• Data entry for scheduling rider analysis
• Communicating with drivers throughout the day

Office duties:

• Maintaining records of service requested and provided for billing purposes
• Recording of requested statistical information as requested

Other related duties as assigned by Dispatch Supervisor, Regional Supervisor, Program Director, Executive Director and Board of Directors.

SPECIAL REQUIREMENTS;

Applicant must pass a DOT pre-employment drug test, under the authority of FTA CFR 49 part 40 and 655 due to safety sensitive position. Subject to both drug and alcohol random testing. Criminal background and driving history checks are required.

Application Deadline: Open until filled.

Interested applicants should forward application to:

Prairie Five Human Resources Department

P.O. Box 159

Montevideo, MN 56265

HR @ prairiefive.org

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person