Pre-Litigation Case Manager

Seeking a bilingual, experienced personal injury case manager to focus on pre-litigation work.

Responsibilities:

• Managing the treatment phase of a case’s lifecycle.
• Daily interactions with clients, adjusters, and medical providers to gather information.
• Serving as the client’s treatment liaison through pre-litigation.
• Helping clients understand the claims process and updating them throughout.
• Setting up claims with insurance companies, sending out LOPs/LORs.
• Document all incoming and outgoing calls in case management software notes.
• Reporting to and updating attorneys on the status and specifics of each case.
• Request and review medical records, with affidavit/declaration and ensuring records are complete and in proper form.
• Field all incoming calls.
• Coordinating the output of prelitigation demands with the help of other staff and attorneys.

Qualifications:

• Required to have a minimum of 2 years of experience as a pre-litigation case manager or legal assistant for a plaintiff’s personal injury law firm to be considered.
• Required to be bilingual in English and Spanish, spoken and written, and able to fluently interact with Spanish-speaking clients.
• Bachelors degree preferred.
• Comfortable with the process of obtaining and organizing medical bills and records from providers and clearinghouses.
• Ability to prioritize and multitask, sometimes changing tasks as urgent obligations arise.
• Excellent written and verbal communication skills.
• Deadline- and detail-oriented.
• Competency in a paperless office (digitization, shared cloud, case management software, collaborative editing and sharing of revisions)
• Capable of using software like PDF Expert to edit, convert, redact, sign, form fill, extract, OCR documents.
• Mycase case management software experience is a plus.
• Ability to quickly adapt to new technological tools and processes as they are adopted.
• Professional appearance and behavior expected.
• Ability to maintain a high degree of discretion in dealing with confidential information.

Job Type: Full-time

Base Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person