Pre-Sales Professional Services Architect

Job Summary:

Plume is seeking a highly skilled Pre-Sales Professional Services Architect to support our growing portfolio of ISP customers. This role bridges the gap between Sales, Customer Success, Engineering, and Customer technical teams—ensuring that proposed solutions are accurate, achievable, and aligned with both customer requirements and Plume's capabilities. This job requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable the adoption of the Plume services platform for many customers around the world.

The ideal candidate excels at requirements discovery, solution definition, effort estimation, and translating complex information into clear, actionable Statements of Work (SOWs).

Primary Responsibilities:

• Collaborate with sales teams to understand customer requirements and provide sales support
• Conduct detailed technical requirements gathering from customers, including network topology, operational workflows, integration needs, and deployment constraints
• Identify gaps, complexities, risks, and dependencies in proposed implementations
• Translate collected technical information, use cases, and deployment requirements into clear, precise, and comprehensive Statements of Work (SOWs)
• Define scope boundaries, deliverables, required resources, timelines, assumptions, and dependencies for all proposed services engagements
• Estimate the level of effort (LOE) for all Professional Services activities, including scoping labor hours, required skills, timelines, dependencies, and potential risks
• Analyze existing customer networks (access, core, CPE, OSS/BSS, protocols, and supporting systems) to ensure end-to-end solution alignment with Plume's platform
• Lead technical conversations with ISP customers to understand their goals, challenges, network architectures, operational processes, and business drivers
• Support the proposal process by ensuring SOWs, LOEs, and solution descriptions are accurate, feasible, and aligned with Plume's delivery capabilities
• Collaborate with Professional Services leadership and Delivery team to validate LOE estimates and ensure consistent estimation methodology across engagements
• Provide customer insights to Product teams to influence roadmap and feature development based on real-world ISP requirements
• Maintain deep understanding of Plume's product portfolio, architecture, APIs, data models, service delivery mechanisms, and integration points
• Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have a fundamental understanding of the principles of networking and cloud architectures
• Assess how Plume solutions can be best deployed, configured, and integrated into ISP environments to maximize customer success and network performance
• Help in researching and developing new products based on customer-specific needs
• Understand business requirements involved with technical account strateg

Qualification Requirements:

• 8+ years in a technical pre-sales, solutions architecture, or professional services role, preferably with ISPs or network technology vendors
• Strong understanding of ISP networks, including access technologies (DSL, Fiber, DOCSIS), CPE architectures, Wi-Fi, routing, switching, security, cloud architecture, micro services, OSS/BSS systems, and common network protocols
• Proven experience gathering customer requirements and translating them into technical documentation or SOWs
• Excellent written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
• Ability to manage multiple concurrent opportunities and deliver high-quality documents under tight timelines
• Experience with API integrations, automation and/or integration workflows, and data analytics

Preferred:

• Experience with cloud-managed network solutions or large-scale Wi-Fi deployments
• Knowledge of Plume's product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
• Background in customer-facing consulting or professional services delivery

Success Indicators:

• High quality SOWs and estimation that drive smooth project delivery
• Positive feedback from Sales and Customers on technical engagement
• Reduction in project risk due to well-defined scopes and expectations
• Growth in ISP customer adoption and expansion opportunities

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Total Compensation package would include: anticipated base compensation range of $150,000.00 - $176,000.00 + bonus + equity + benefits. Benefits include: a 401K plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details.

An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.

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