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Premium Support Specialist
We are looking for a relationship‑driven Premium Support Specialist to join the Customer Support team at GrowthZone. In this role, you will provide high‑touch support to premium customers, helping them maximize the value of our software while delivering an exceptional customer experience.
This position blends advanced technical troubleshooting, consultative customer support, and strong relationship management. You will partner closely with customers to resolve complex issues, provide proactive system guidance, and serve as a trusted advisor.
What You’ll Do
- Respond to and resolve support tickets efficiently while maintaining high quality and customer satisfaction
- Troubleshoot and resolve complex issues across key platform areas, including billing, events, and member management
- Collaborate closely with internal Engineering and Product teams to resolve escalated issues
- Provide clear, concise explanations of solutions and best practices to customers
- Proactively identify opportunities to optimize customer systems and prevent future challenges
- Maintain strong documentation and follow‑through on customer issues and action items
What We’re Looking For
- Strong problem‑solving and troubleshooting skills, grounded in real‑world support scenarios
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly
- Comfortable collaborating in a peer‑driven, team‑based environment
- Ability to stay organized, prepared, and accountable while managing multiple customer needs
- Experience or interest in delivering premium, high‑expectation customer support
What Success Looks Like After One Year
- You consistently meet or exceed ticket response and customer satisfaction expectations
- Your customers view you as a trusted partner and go‑to expert for GrowthZone solutions
- You proactively identify opportunities to improve customer outcomes through consultation and system optimization
- You confidently provide advanced support across GrowthZone’s platform
- You collaborate effectively with teammates and leadership to deliver a seamless premium support experience
What We Offer
- Hands‑on, scenario‑based training and onboarding
- Ongoing collaboration and support from a knowledgeable, team‑oriented environment
- Opportunities to deepen technical expertise and broaden customer impact
- A culture that values collaboration, learning, preparation, and continuous improvement
Why Join Us
- A collaborative team that genuinely supports each other
- Visible impact on customer success
- Room to grow within the web services team
Benefits & Compensation
- Competitive compensation aligned with employee qualifications
- Medical, dental, and vision coverage
- Company contributions to HSAs and FSAs
- Company-paid life insurance
- Company-paid Long-term disability insurance
- Company paid Critical illness insurance
- 401(k) retirement plan with company match
Time Off & Holidays
- Responsible Time Off (RTO)
- Volunteer Time Off (VTO)
- 13 paid holidays
Workplace & Culture
- Employee referral program
- Employee-led groups fostering an inclusive, connected workplace
- Core business hours 8:00 am – 5:00 pm CT Monday- Friday.
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