Presales & Support Manager (MENA)

At Meniga our mission is to help people lead better & more sustainable financial lives. We do this by working with financial institutions worldwide, to make their digital banking experience fun and engaging using our software. Today we are serving 100+ million digital banking users across 30+ countries. We are a team of product experts, data experts, architects, developers, and project managers, who are shaping the future of financial technology. Meniga’s offices are in London, Reykjavik, and Warsaw.

We are seeking an experienced Presales & Support Manager (MENA) to join our team in Cairo, who will play a dual role: leading presales engagements with banks and financial institutions across the MENA region and serving as the technical point of contact for our customers post-sale. This is a hands-on role for someone who can confidently present to C-level stakeholders one day and dig into a production environment the next. You'll be the bridge between our clients and our global Product and Engineering teams, ensuring Meniga delivers value from the first demo, through live operation.

The ideal candidate has a strong background in fintech or banking technology, with an understanding of financial regulatory environments, and the ability to provide clients with exceptional service and timely resolutions of technical issues.

Key Responsibilities:

Presales

• Lead discovery and requirements analysis with bank’s decision-makers, digital banking teams, and technical stakeholders
• Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities
• Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing
• Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap
• Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials

Technical Support & Customer Success

• Provide exceptional technical support to banking customers according to SLA, both remotely and on-site
• Support customers on software releases, installation, configuration, environment setup, and testing
• Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis
• Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning
• Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps
• Document solutions and build out the knowledge base with technical notes and articles
• Continuously deepen expertise across Meniga's product suite and financial data domain

Requirements:

• 5+ years' experience in a presales, solutions engineering, or senior technical support role, ideally within fintech or banking technology
• Degree in computer science or a related technical field
• Strong understanding of digital banking, transaction data, or API-driven B2B platforms

• Proficient in using AI tools (e.g. Claude, ChatGPT) to accelerate daily work, from research and content creation to troubleshooting and data analysis

• Solid technical foundation, comfortable with SQL, .NET, Windows/IIS, Linux, Kubernetes, cloud infrastructure, networking, and security fundamentals

• Fundamental understanding of how software operates and the ability to work from installation manuals and technical documentation
• Proven ability to engage senior client stakeholders and lead complex, multi-stakeholder conversations
• Excellent presentation, communication, and storytelling skills, comfortable in a room with C-level and VP-level audiences
• Strong analytical and problem-solving skills with a structured approach to troubleshooting
• Strong client-facing skills with experience providing customer technical support
• Self-directed and organised, able to juggle presales opportunities and live customer issues across multiple accounts
• Comfortable working in a fast-paced environment with multiple priorities
  
• Ability to travel across the GCC region (up to 25% of the time)
• Fluent in Arabic and English languages