Presales Systems & Storage Expert (Enterprise IT Presales)

Job Title: Presales Systems Expert (IT Presales)

Experience: Minimum of 5 years with a large IT organization

Technologies: IT solutions design for complex environments (e.g. enterprise storage, cloud-native solutions, data lake house, HPC, virtualization, converged infrastructure etc.), with experience in Huawei, Dell EMC, IBM, VMware, H3C, Sangfor, HPE, Oracle, Veeam and similar platforms

Education: Bachelor’s degree in Computer Science, Engineering, or related field + certification in related

domain (e.g. HCSA Presales Storage, Dell EMC Certified Professional, IBM Certified Specialist - Storage Technical V2, VCAP, etc.)

Salary: Competitive package, based on relevant experience

Job Summary/Objective

As the Presales Systems Expert (IT Presales), you will collaborate closely with the sales team to design and propose advanced IT solutions, focusing on compute, storage, virtualization and system integration to meet customer-specific needs. This role demands a solid technical foundation in IT hardware, including servers, storage, and operating systems, with a customer-centric approach to deliver optimal solutions.

Key Responsibilities

• Prepare and design IT solutions covering compute and storage based on customer requirements, ensuring alignment with client needs and objectives.
• Leverage experience in IT hardware and solutions, especially with industry-leading brands such as IBM, Dell EMC, Huawei, VMware, and Veeam etc.
• Utilize OEM portals and configurators to create tailored solutions for clients and manage deal registrations and follow-ups for extensions as required.
• Work with sales team to achieve sales targets.
• Work providing solutions for digitization of clients.
• Apply hands-on experience in solution deployment, assisting in implementation when necessary.
• Acquire and maintain technical certifications as per OEM requirements, staying up-to-date with industry standards and advancements.
• Prepare comprehensive technical proposals that align with client needs and ensure solution validation with OEMs.
• Maintain an awareness of competing brands and emerging technologies in the IT domain.
• Identify opportunities for Proof of Concept (POC) for potential clients and ensure successful delivery.
• Negotiate pricing with OEMs.
• Exhibit strong presentation and communication skills, conveying technical solutions clearly to stakeholders.
• Coordinate independently with designated customer accounts to provide support and uphold client satisfaction.

Required Skills & Experience

• Extensive knowledge of IT hardware, including servers, storage solutions, and operating systems.
• Experience with multiple IT brands such as Dell EMC, IBM, VMware, H3C, Sangfor, Veeam, along with familiarity with OEM tools for solution configuration.
• Working knowledge and understanding of HCI, Hyper scaling, SAN, NAS, RAID, iSCSI, Fiber Channel, Object Storage, ZFS, NFS, JFS, SMB, HDFS, LUN, IOPS, FCoE, FlashCopy, UEMCLI, NVMe-oF, NDU, SVC.
• Depending upon OEM specific specialty, must be aware of, Ceph, GlusterFS, LVM, HyperSwap, eSight, IBM Spectrum, OceanStor, ISM, FLARE, LTO, OceanConnect, Kunpeng CPU.
• Strong interpersonal and presentation skills with a customer-focused approach.

Certifications:

Please note that all of these certifications are not required simultaneously for the job rather, at least one or more Pre-Sales Storage OR Systems certification/s will automatically qualify the prospective candidates for the pre-screening phase of the hiring process. Furthermore, actual verifiable certificates produced during the hiring process will swiftly prove the depth of knowledge therefore will also be given preference.

Here is the list of preferred certifications or equivalent body of knowledge of prospecting candidates:

• Dell Enterprise Storage Professional
• HCSA - Presales – Storage
• IBM Certified Specialist - Storage Technical V2
• VSP - DCV
• H3C Certified Storage Pre-sales Engineer
• VMCA

Expected knowledge/awareness of Datacenters/Cloud Infrastructure and Solution design related standards for example:

• ISO/IEC 27001
• ISO/IEC 20000
• ISO 9001
• ISO 22301
• ITIL
• NIST Cybersecurity Framework
• COBIT
• PCI DSS
• CIS Controls
• IEEE and SNIA Standards
• Uptime Institute Tier Standards