Principal Engineer - Services Planning

Job description:

ROLE INFORMATION
Division:
Operations
Department:
Technology
Role Grade:
XX
Code No.:
OP13
Role Designation:
Principal Engineer-​Services Planning
No. of Direct Reports:
N/A
Role Category:
Engineer
Reporting Lines:
Reporting To:
Reportees:
Senior Manager - Network Design and Planning
N/A
ROLE PURPOSE
This is a key role in the Technology division. This position is responsible for improving and optimizing Wired and Wireless Subscriber Services Planning activities and operations by strategizing with the latest technologies. This position has a significant impact on the direction of the company and requires a detailed and up-to-date view of relevant technological advances. It also requires a strong team player with the ability to self-initiate, document in detail, and support the department. Tight integration with IP Core, Transport, and Access teams is mandatory.

Activities for this role include, but are not limited to:

* Improved integration of new systems with the overall objective to improve the service quality and customer experience.
* Technical expertise, strategic planning, and recommendations for new technologies and network applications designed to support business and customer needs.
* Design rules to ensure cost-effective and optimal use of resources and technology while maintaining network performance.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Operational Accountabilities
* Consider IPv4 routing design and migration to IPv6.

* Create a detailed short and long-term strategic roadmap, indicating various activities and implementation efforts as well as the amount of resources/investment necessary to implement them.

* Create robust and future-proof architectures and designs for all Awasr network aspects, including design standards and principles, general design documentation, and configurations as appropriate.
* Create the design guidelines (and support to Technology and Operations) for different services, including service design and options for PCRF/PCEF, DPI (as related to subscriber access view and control), OTT-based TV, AAA requirements and integration as required for specific services, CPE selection for wired and wireless technologies (e.g., ONT, STB), IoT, and other IP-based services and network functions.
* Design and document SLAs for internal and external service performance tracking purposes.
* Ensure that designs and configurations are compatible and integrated in a way to provide the best technical performance and service quality.
* Ensure that network infrastructure is fully documented and performing as required for SLAs and best practices by means of specific metrics and measurements.
* Evaluate alternative technologies and architectures in relation to infrastructure needs. Interface with Awasr teams and vendors to develop and implement new solutions to meet business requirements.
* Perform analytical, technical, cost analysis, and CAPEX development work in the planning, design, installation, and ongoing administration and management of the end-to-end Awasr network and services.
* Support the general improvement of network planning, design, and implementation standards and processes and associated KPIs.

Primary Contacts and Working Relationships
Contact Group:
Internal/External:
Purpose of Contact:
Frequency:
Awasr Line Manager & Team
Internal
Deliverables and progress
Daily
Agencies & Vendors
External
Service, supply and performance
Daily to Weekly
External Stakeholders i.e. Government & Customers
External
Business partnership opportunities, relationship building and strengthening

Daily to Weekly
AWASR Value Alignment
* Practise simple, precise and clear communication, comprehension and performance.

* Demonstrate care for internal and external stakeholders.
* Adhere to smart and streamlined operational best practice.
* Facilitate agility and ease of work throughout performance at Awasr.


ROLE REQUIREMENTS
Educational Qualifications

* Bachelor's Degree in Telecommunications, Network Engineering, Computer Science or other related disciplines (B.S. Required, M.S. Preferred)


Professional Qualifications & Experience

* A minimum of 7 years' experience in an IP Core Planning/services planning role, or similar experience, supporting carriers, ISPs, and/or other large service-providing networks.
* Deep knowledge of ISP vendors' offerings is beneficial.


Sector of Previous Experience

* ISP/Telecommunications.


Language Requirements for Role

* English mandatory, Arabic beneficial.


Behavioural Requirements for the Role (for internal purposes and visibility only)
* Open-mindedness [HR to delete or keep as per role requirements]

* Adaptability [HR to delete or keep as per role requirements]
* Proactivity [HR to delete or keep as per role requirements]
* Collaborative teamwork [HR to delete or keep as per role requirements]
* Engaging communication [HR to delete or keep as per role requirements]
* Customer delight [HR to delete or keep as per role requirements]
* Creative thinking [HR to delete or keep as per role requirements]


*Please refer to Awasr's Behavioural Dictionary for a detailed understanding of the customised definitions and proficiency level applicable to this role.

Key Skills and Knowledge

* Demonstrated in-depth knowledge of ISP support and engineering design for voice, data, and video.
* Design for Services such as Voice, Data, IPTV, Streaming Video (incl control of traffic types such as P2P), etc.
* Recent experience with Cloud, Software Defined Networking, etc.
* Service impact of parameters such as Latency, Jitter, and Packet Loss.
* Thorough understanding of Subscriber Service design attributes and required equipment and features in an optical PON-based network, as well as Wi-Fi and mobile (2G, 3G, 4G, 5G). Specific attention to service configuration options, e.g., L2 / L3, and integration to elements such as AAA, CDN, PCRF/PCEF, and other elements noted above.
* Understanding of best practice in carrier telephony networks.
* Working knowledge of end-to-end QoS/QoE design and implementation.

Profile description:

This is a key role in the Technology division. This position is responsible for improving and optimizing Wired and Wireless Subscriber Services Planning activities and operations by strategizing with the latest technologies. This position has a significant impact on the direction of the company and requires a detailed and up-to-date view of relevant technological advances. It also requires a strong team player with the ability to self-initiate, document in detail, and support the department. Tight integration with IP Core, Transport, and Access teams is mandatory.

Activities for this role include, but are not limited to:

* Improved integration of new systems with the overall objective to improve the service quality and customer experience.
* Technical expertise, strategic planning, and recommendations for new technologies and network applications designed to support business and customer needs.
* Design rules to ensure cost-effective and optimal use of resources and technology while maintaining network performance.