Principal Technical Consultant – CRM & Field Service

A global market leader in enterprise cloud workflows is growing its specialist team in the Middle East and is looking for a Principal Technical Consultant to lead complex CRM and Field Service transformation programmes with some of the world’s largest organisations.

If you are a hands-on technical expert who can also operate as a trusted adviser to senior stakeholders, this could be a great next step.

The opportunity

In this role, you will:

• Act as the primary technical lead on major CRM and Field Service projects, owning solution design and technical delivery
• Translate business requirements into scalable architecture and configurations across Customer Service and Field Service workflows
• Lead technical onboarding, assess existing platforms and processes, and shape best-practice roadmaps for clients
• Build and configure workflows, integrations and automations using modern web technologies (APIs, REST, JavaScript, HTML/CSS, SSO, middleware, etc.)
• Serve as an escalation point for complex technical issues, removing roadblocks and driving successful outcomes
• Mentor and coach developers and consultants, raising the overall technical bar across the team
• Partner closely with pre-sales to scope complex engagements and shape compelling technical solutions
• Contribute to thought leadership content such as webinars, whitepapers and community activity on CRM / Field Service best practice

What you bring

• 8+ years’ experience in consulting, configuration and implementation of complex enterprise technologies
• Deep expertise in Customer Service Management and Field Service Management domains, with a strong grasp of industry-specific workflows, use cases and compliance needs
• Proven experience designing end-to-end technical architectures and integration strategies in large, complex environments
• Strong hands-on skills across web and SaaS technologies (XML, HTML, JavaScript, web services, APIs, SSO, etc.)
• Experience leveraging AI or automation to improve workflows, decision-making and operational efficiency
• Ability to influence senior stakeholders, simplify complex technical topics and make clear recommendations
• Relevant certifications in major enterprise workflow / CRM / field service platforms at implementation or architect level (or the ability to achieve these quickly)
• Fluency in Arabic and English is essential

Why join

• Work with a true global leader in digital workflows and AI-powered automation
• Lead high-impact transformation programmes with major enterprises in the region
• Operate in a senior, visible role with strong influence on both customers and internal product teams
• Join a collaborative, expert team with genuine opportunities for progression towards technical architecture leadership

Interested?

If this sounds like you, please apply with a copy of your CV and we will get back to you with feedback and next steps.