Print and Promotional CSR

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. This role involves engaging with customers, addressing inquiries, and ensuring a positive experience. The ability to analyze customer needs and provide tailored solutions is essential. Multilingual candidates are encouraged to apply, as they can enhance our outreach and support efforts.

Responsibilities

• Provide outstanding customer support through various channels, including phone, email, and chat.
• Process customer orders: Commercial print, promotional products, apparel.
• Utilize various software programs.
• Communicate effectively with clients to understand their needs and offer appropriate solutions.
• Maintain organized files and documentation for easy retrieval.
• Collaborate with team members to ensure a seamless customer experience.
• Provide exceptional customer service by addressing inquiries and resolving issues.

Requirements

• Advanced knowledge in Microsoft Office and ability to learn new software.
• Strong communication skills, both verbal and written, with the ability to articulate information clearly.
• Excellent transcription abilities with a focus on speed and precision.
• Previous experience with print and promotional products preferred.
• Strong organizational skills to maintain efficient workflows.
• Basic math skills for order entry and calculations.
• A positive attitude, strong problem-solving skills, and the ability to work well under pressure.

Join us in delivering exceptional service and making a difference in our customers' experiences!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person