PRO / Customer Relationship Manager - French speaking

About Us

Greenbull Services is a business consulting company part of the wider Greenbull Group. With operations in the UAE, France and Switzerland, the Group spans multiple industries including finance, real estate, e-commerce, education and media.

Position Overview

We are looking for an experienced PRO / Customer Relationship Manager with 3+ years of hands on experience in the UAE mainland business setup. If this person also has experience in Freezone business set up, it's a big advantage. This person must be fully operational from day one, highly efficient, organised, and deeply knowledgeable about UAE government processes, especially Dubai Economy (DED) procedures.

The ideal candidate is someone who has previously handled end to end business setup and visa services, is comfortable managing clients directly, and can execute all tasks across government portals with accuracy and speed.

Key Responsibilities Business Setup & Licensing (Mainland - DED)

• Manage end to end mainland company formation with Dubai Economy (DED).
• Prepare, submit, and follow up on trade license applications, amendments, renewals, and approvals.
• Advise clients on correct legal structures, activity selection, and licensing requirements.
• Manage UBO, MOA, lease registration, name reservations, and all DED procedural steps.
• Prepare and process:
  • Dependent/family visas
  • Visa renewals and cancellations
  • Status changes and medical/Emirates ID appointments
  • Handle all immigration and MOHRE transactions independently.

Government Portal Management

Expert level ability to use:

• DED
• MOHRE
• GDRFA
• ICP
• Immigration & eChannels
• DubaiNow
• Dubai Land Department (DLD)
• EJARI / RERA
• Amer

Must understand all required fees, timelines, documentation, and procedural nuances.

Customer Relationship Management

• Serve as the primary point of contact for clients throughout the setup and visa journey.
• Ensure a smooth, transparent, and proactive client experience.
• Provide regular status updates and handle all queries promptly and professionally.
• Maintain strong communication and service quality to meet Greenbull's premium standards.

General PRO Duties

• Submit and collect official documents with government entities when needed.
• Maintain accurate records, timelines, and reporting for all setups and visas.
• Ensure compliance with UAE laws and latest regulation updates.
• Coordinate with internal teams (Real Estate, Investment Advisory, Operations) to ensure a seamless client pathway.

Requirements Experience & Skills

• Minimum 3 years' experience as a PRO or business setup specialist in Dubai (mandatory).
• Deep, practical experience specifically in mainland business setups.
• Complete hands on mastery of all visa, licensing, and government processes.
• Strong knowledge of UAE labour laws, visa categories, and regulatory updates.
• Proven ability to manage multiple client files efficiently and with zero errors.
• Excellent communication and customer service skills.
• Proficiency in all major UAE government portals.
• Ability to prepare complete documentation packages without supervision.
• Skilled in tracking deadlines, expiries, and renewals.

Personal Qualities

• Highly organised, fast, and detail oriented.
• Client focused, service minded, and professional.
• Reliable, proactive, and capable of working independently.
• Fluent in English and French; Arabic is a strong advantage.

Seniority Level

Mid Senior level

Employment Type

Full time

Job Function

Sales and Business Development

Industries

Technology, Information and Media