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Problem Manager - Automotive
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Project description
LUXOFT is one of the major software services companies worldwide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the area of development, production, and aftersales is LUXOFT's ambition. The software inside a vehicle was traditionally expected to be a very controlled and self-contained environment. Equipping cars with perception and machine intelligence changes a lot in the overall picture of the vehicle manufacturer. LUXOFT's goal is to empower our customers, with deep domain knowledge and smart solutions, to develop cars of the future. Great mechanical engineering is not the only criteria anymore for delivering the best cars in the world. Using state-of-the-art software technologies is key to provide the requested user experience.
We are seeking a highly organized and proactive Problem Manager to join our team in the automotive project. The Problem Manager will be responsible for managing the execution of the Problem Resolution Management (PRM) process, ensuring timely and effective resolution of problems in compliance with defined Service Level Agreements (SLAs). This role is critical in maintaining system reliability and supporting continuous improvement across automotive software and hardware platforms.
Responsibilities
Lead and coordinate all activities related to the ASPICE-compliant Problem Resolution Management process.
Develop and maintain the Problem Resolution Management Plan in alignment with project and customer requirements.
Establish and manage the Problem Log, ensuring accurate documentation and traceability of all identified problems.
Collaborate with cross-functional teams (engineering, testing, quality assurance, and customer support) to investigate root causes and implement corrective actions.
Monitor and report on problem resolution progress, ensuring adherence to SLAs and escalation procedures.
Facilitate problem review meetings and ensure lessons learned are captured and shared.
Support internal and external ASPICE assessments, audits, and compliance activities related to problem management.
Monitor problem trends and drive preventive actions and process improvements.
Provide metrics to management regarding project health, defects, and issues
Skills
Must have
Proven experience in problem management within the automotive or embedded systems domain.
Strong understanding of software development lifecycle, and hardware-software integration.
Familiarity with ISO 26262, ASPICE, and other automotive standards.
Excellent organizational and communication skills, able to communicate with a customer stakeholders, management and a team
Analytical mindset, skilled in root cause analysis and structured problem-solving techniques.
Attention to detail, ensures accuracy and completeness in documentation and tracking.
Resilience and adaptability, thrives in dynamic environments and can manage multiple priorities under pressure.
Experience with tools such as JIRA, Confluence, ALM/Octane or equivalent problem tracking systems.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Fluent in English; German language skills are a plus
Nice to have
Bachelor's or Master’s degree in Engineering, Computer Science, or a related field
Experience working with OEMs or Tier-1 suppliers
Certification in ITIL or similar service management frameworks
Experience with scripting languages, especially Python
Other
Languages
English: B2 Upper Intermediate
Seniority
Regular
Remote Egypt, Egypt
Req. VR-118436
Problem Management
Automotive Industry
28/10/2025
Req. VR-118436
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